Your new company

Join a globally recognised wealth management business supporting sophisticated individuals, families and institutions. This is an excellent opportunity to take on a broad leadership role within a high-performing environment, with responsibility across client service, business support and strategic operational & project initiatives.

Your new role

People leadership will be at the heart of the role. You will need to quickly establish credibility with experienced stakeholders and team members, provide explicit direction and manage competing priorities across both functions. Your immediate focus will be leading the Business Support team, while progressively taking responsibility for the Client Service Management team.
You will:

- Lead, coach and develop the Client Service Management and Business Support teams.
- Act as an escalation point for complex operational, client servicing and business matters.
- Manage workloads, resourcing, leave coverage and competing priorities across the teams.
- Step in and support day-to-day activity in business support when required to maintain continuity of service.
- Build strong relationships with Financial Advisers and key stakeholders across the business.
- Develop technical capability within the teams and support career development and succession planning.
- Oversee strategic initiatives, projects, change programs and process improvements.
- Maintain appropriate oversight of risk, controls and governance.

What you'll need to succeed

First and foremost, you will be an experienced people leader who knows how to build credibility, manage different personalities and get the best from a team.
You will bring:





- At least 5 years' experience in people leadership and team management.
- Experience preferred leading previous client service teams in wealth, but operational or business support leadership within financial services will also be considered.
- Strong stakeholder management skills with the confidence to influence, challenge and push back constructively when required.
- Strong operational, risk and governance awareness.
- A strategic mindset, with the ability to look beyond day-to-day execution and identify opportunities to improve how a team operates.
- Project management, transformation or process improvement experience would be advantageous.
- Strong judgement, organisation and problem-solving skills.

What you'll get in return

You will enjoy:

- A people leadership role within a globally recognised wealth management business.
- A day rate of $500-550 + Super for an initial temporary contract of 12 months which is very likely to extend.
- 5 days in the office for the first 3 months to support training. Afterwards, 1 day from home is available per week
- Responsibility across two important teams supporting the Australian Wealth Management operation.
- The opportunity to influence how the Client Service and Business Support functions develop and operate.
- Exposure to senior stakeholders, Financial Advisers and strategic business initiatives.
- A role combining people leadership, operations, projects and continuous improvement.
- The opportunity to make a genuine impact within a growing and high-performing business

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send your updated CV to *************@hays.com.au.

📌 Team Leader - Client Services & Support (Sydney)
🏢 Hays Recruitment
📍 Sydney