At Certis, our people are the difference. As one of Australia's leading security and integrated services providers, we deliver tailored solutions that keep people, assets and operations safe across some of the country's most complex and high-profile environments.

We are seeking experienced and highly capable Control Room Operators to join our team at Atlassian Central, one of Sydney’s most innovative and prestigious workplaces.

This is a pivotal control-room role at the centre of the site’s security operation. You will maintain situational awareness across the building, monitor critical security systems, coordinate frontline responses and support the effective management of incidents, alarms, access and communications. .

About the Role & Location

Based at Atlassian Central, a 39-storey premium-grade tower in Sydney’s Central precinct, you will lead the site’s central security-control function in a dynamic, technology-enabled environment. As the operational hub, you will coordinate frontline responses and communicate with onsite teams and key stakeholders.

Classification: Level 5 with First Aid Allowance

Roster: 12 hour shifts

Key Responsibilities

Control Room Operations

- Operate the security control room as part of the continuous 24/7 security function.
- Monitor CCTV, electronic access control, intruder, duress and other connected security systems.
- Acknowledge, assess and appropriately escalate alarms and security events.
- Maintain accurate control-room logs, incident records and operational registers.
- Coordinate officer deployment and response according to operational priorities.
- Maintain clear communications with onsite security personnel and relevant stakeholders.

CCTV & Situational Awareness

- Conduct proactive CCTV monitoring and virtual patrols.
- Identify suspicious behaviour, unauthorised access, loitering, crowd formation and emerging security conditions.
- Monitor higher-risk areas, including public interfaces, entrances, the loading dock, rooftop access paths and restricted areas.
- Review surveillance following incidents and preserve relevant material in accordance with procedure.




- Recognise and respond appropriately to indicators including intrusion, suspicious or unattended objects, at-risk behaviour, crowds and potentially violent acts.

Incident Coordination

- Receive emergency and security calls, assess available information and determine the appropriate response.
- Dispatch Rovers or other personnel and coordinate their response.
- Notify the Security Manager and relevant client representatives when escalation thresholds are reached.
- Maintain communications during incidents and accurately record actions, decisions and outcomes.
- Support police, fire, ambulance and other emergency services when required.

Access & Security Systems

- Monitor electronic access-control activity and respond to door, access, intrusion and duress alarms.
- Support visitor, contractor and after-hours access processes.
- Monitor the health and status of security systems and escalate faults promptly.
- Maintain key, access-card and other security registers where allocated.

About You

To be successful in this role, you will bring:

- Demonstrated security control-room and CCTV monitoring experience.
- Strong knowledge of electronic access-control systems and alarm management.
- The ability to coordinate complex incidents calmly and make sound operational decisions.
- A high standard of radio, telephone and stakeholder communication.
- Strong computer literacy and incident-reporting capability.
- Excellent attention to detail and commitment to accurate record keeping. The ability to maintain situational awareness and composure in a fast-paced, 24/7 environment.

Essential Requirements

- Current NSW Security Licence.
- Current First Aid and CPR certification, as applicable to the role.




- Availability to work 12-hour shifts across a 24/7 rotating roster.
- Full Australian working rights.
- Ability to obtain and maintain required site-specific clearances.
- Willingness and ability to achieve competency in site security technology following training.

Why Join Certis?

At Certis, we invest in our people and provide opportunities to build long-term careers across security, customer service and integrated solutions.

We offer:

- Competitive remuneration aligned with the Level 5 classification.
- Career development and progression opportunities.
- Ongoing training in site systems, incident coordination and security technology.
- A supportive and inclusive team culture.
- The prospect to work in a critical role at Atlassian Central, home to the world’s tallest hybrid timber tower.

Next Steps!

Join Certis and play a critical role in keeping Atlassian Central, one of Sydney’s landmark destinations, operating safely and efficiently. Next steps you will be sent a Video Interview link and the completion of this is a mandatory requirement – we look forward to learning more about you!

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293

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