Role – Homecare Coordinator

Brand-current facilities | Modern care model | Resident-centered philosophy | Technology-enabled care

Location: HyeCare at Hyegrove Retirement Living, Willoughby NSW

Make a Real Impact – You are not just a number here. Your skills and compassion will change lives.

HyeCare is embarking on an exciting new journey redefining aged care by merging home care, retirement living, and high-quality aged care into a seamless, flexible, and empowering experience for seniors.

HyeCare will be located within the luxurious Hyegrove retirement living community. Offering 47 high-care suites and 111 assisted living apartments. HyeCare is innovating beyond traditional aged care models. Modern equipment, beautifully designed workspaces, and the chance to help shape clinical processes

Discover the project here: https://heartofwilloughby.com.au/

Role purpose

The Homecare Coordinator coordinates safe, responsive and efficient home care services for HyeCare clients. The position oversees home care rostering and workforce allocation, supports and supervises community care staff, communicates with clients and families, and maintains accurate service, staffing and billing-related records. The role works closely with clinical leadership to ensure services reflect assessed client needs, staffing capacity and HyeCare procedures.

Key responsibilities

1. Rostering and service coordination

Prepare and maintain daily, weekly and monthly home care rosters and schedules, balancing client preferences, continuity of care, travel time, employee availability and cost-effectiveness.

Arrange timely coverage for leave, absence, cancellations, urgent requests and changes in client needs; communicate changes promptly to staff and clients.

Work with the Director of Nursing / RN C.A.S.E Manager to prioritise staffing resources according to actual home care needs, clinical direction and approved service arrangements.

Monitor staffing utilisation, service delivery, scheduling gaps and resource constraints; escalate risks and recommend improvements.

2. Client and family communication





Communicate respectfully, promptly and effectively with clients, families and representatives about service arrangements, care coverage, changes and concerns.

Respond to service queries and complaints within delegated authority; document concerns and refer clinical, safeguarding or unresolved matters to the appropriate manager.

Promote dignity, respect, client choice, confidentiality and continuity of care.

3. Records, administration and financial controls

Oversee timely and accurate home care service records, including visit documentation, staff attendance, timesheets/payroll inputs, training records, relevant care documentation and billing support information.

Check rostered services against delivered services and flag discrepancies for correction and appropriate approval.

Maintain secure records and information-sharing practices consistent with HyeCare policies and privacy requirements.

Support budget-conscious rostering, contractor coordination and improvement of administrative systems, without committing financial resources beyond approved delegations.

4. Quality, safety and continuous improvement

Support safe service delivery, incident and hazard reporting, infection prevention and control, manual handling and work health and safety requirements.

Participate in service audits, quality reviews, staff meetings and continuous improvement activities.

Identify service risks, staffing gaps and operational or regulatory issues and escalate them to clinical leadership.

Assist in reviewing systems and procedures to improve reliability, responsiveness and efficiency of community care services.

Key relationships and authority

Internal: Director of Nursing, RN C.A.S.E Manager,



Clinical Care Manager, Rostering and other HyeCare teams. External: clients and their families, service providers, contractors, community organisations and relevant agencies. The role operates within HyeCare policies and delegated financial and operational authority. Clinical assessments and decisions remain with appropriately authorised clinicians.

Selection criteria

Essential

Demonstrated experience coordinating home care or community care services, including staff scheduling and service delivery.

Strong organisational skills, effective prioritisation, judgement and ability to meet deadlines while handling changes in demand.

Ability to guide and support staff and work collaboratively with clinical leaders and multidisciplinary teams.

Excellent client service, clear communication, conflict resolution and complaint-handling skills.

Strong computer literacy, including Microsoft Office and electronic rostering, attendance or client record systems.

Understanding of confidentiality, safe work practices and relevant aged/community care responsibilities.

Ability to meet HyeCare’s applicable pre-employment screening, licence and training requirements.

Desirable

Experience in Australian aged care, home care packages or community-based care.

Dementia care experience or relevant education.

Current first aid qualification and current driver licence, where required for the duties.

Performance expectations

Rosters and service changes are accurate, timely, practical and aligned with client needs and approved budgets.

Service coverage issues are resolved or escalated promptly, with clear communication to clients, staff and managers.

Staff receive appropriate induction, coaching and training support; concerns are documented and escalated.

Service delivery, attendance, payroll inputs and supporting records are accurate, complete and maintained on time.

Client feedback, service audits and improvement actions demonstrate an ongoing focus on quality, safety and respectful care.

📌 Homecare Coordinator (Willoughby)
🏢 HyeCare
📍 Willoughby