About Us:

Loco Love is artisan chocolate magic.

Launched in 2013, Loco Love’s reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We’ve been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR’s Fast 100 - in the top 100 fastest growing companies in the Australia market.

The quality of ingredients we use are vital to the alchemy of our high-vibe products. We only use the finest organic, plant-based and whole food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits.

We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains.

You will never find refined sugars, palm oil, artificial sweeteners, GMO’s, emulsifiers, dairy or gluten in our products.

About the Role

Loco Love is seeking a proactive, solutions-focused and people-loving Dispatch Team Lead to join our warehouse team in Byron Bay.

You’ll lead the Dispatch team on shift to make sure every order leaves our warehouse accurately, on time and in perfect condition. You’ll be the go-to person on the floor, keeping the team engaged and on task, solving problems as they come up, and finding smarter ways to work. This is a hands-on role for someone who leads by example, brings positive energy and thrives in a fast-paced environment,



especially in the lead-up to our busy peak season.

Reports to: Dispatch Manager
Hours: Monday to Friday, 6am–2pm
Location: Byron Bay warehouse (on-site)

Key Responsibilities

- Team leadership: plan, direct and support the Dispatch team on shift, including coordinating people, equipment and materials to meet daily targets

- Order accuracy and flow: oversee picking, packing, labelling and dispatch so orders go out accurately and on schedule

- Stock and inventory: receive pallets and transfers, manage stock levels, and keep accurate records in CIN7 / DEAR inventory management

- Logistics: coordinate with courier and freight partners for pick-ups and deliveries, and solve any delivery issues as they arise

- Safety and quality: make sure the team follows WHS and food safety requirements, completes cleaning checklists, and keeps the warehouse safe and organised

- Standardised work: follow, improve and help write SOPs and work instructions, and promote 5S so the warehouse runs to a high standard

- Training and development: coach, train and support new and existing team members, building a culture of learning and continuous improvement

- Problem-solving and improvement: spot bottlenecks and inefficiencies, take action to fix them, and share ideas to make Dispatch leaner and smoother

- Communication:



keep the Dispatch Manager informed of any operational, safety or people matters, and escalate issues promptly

What We’re Looking For

- Experience leading a team in a warehouse, dispatch, logistics or production environment

- A natural people person who communicates clearly and respectfully, and helps the team feel informed, valued and engaged

- Proactive and solutions-focused: you see a problem, own it and find a way through

- Highly organised, with strong attention to detail and the ability to stay calm under pressure

- Comfortable using inventory or warehouse management systems (CIN7 / DEAR experience is a bonus)

- Knowledge of WHS, and of food safety or GMP, is desirable

- A forklift licence, or willingness to obtain one, is desirable

- A collaborative, values-led team player who contributes to a positive, inclusive workplace culture

Why You’ll Love Working With Us

- A nurturing, purpose-driven workplace

- A hands-on leadership role where you can make a real impact on team culture

- Opportunities to grow with a rapid-growing brand, including exciting projects like our new warehouse

- A collaborative team that values kindness, creativity and excellence

Our Values

At Loco Love, our purpose is “to cultivate self-love in service of collective healing.” We bring this purpose to life by embodying our G.R.A.C.E. values every day:

- Gratitude

- Radical Responsibility

- Authenticity

- Compassion

- Excellence

Ready to sprinkle some magic into your career? Apply now with your resume and a cover letter telling us why you’re the perfect fit for this role.

📌 Dispatch Team Lead (Byron Bay)
🏢 Loco Love
📍 Byron Bay