About the role

This is an entry-level position with full training provided. You'll assist customers and audiology clinics with product enquiries via phone and email, guide them through basic product setup and troubleshooting, and provide friendly, patient and skilled support. You'll also help with remote assistance and customer follow-ups as needed. No previous technical experience is required, just a positive attitude and willingness to learn.

Key responsibilities
Assist customers and audiology clinics with product-related questions via phone and email
Guide customers through easy troubleshooting steps in a friendly, patient and qualified manner
Provide remote assistance and follow up with customers where required
Inspect, assess and test Audeara products
Perform basic product repairs following training and established procedures
Test products to ensure they are functioning correctly
Assist the Customer Support team with daily enquiries, support tickets and follow-ups
Work collaboratively with team members to ensure customers receive timely and helpful support
Assist with other general customer support and operational tasks as required

📌 Customer & Product Support Bowen Hills
🏢 Audeara
📍 Bowen Hills