Company Overview:
Capital Transport is Australia’s largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. Join a team that will support you every step of the way.
You’ll be the first point of contact for our clients, ensuring every call, booking, enquiry and service issue is handled with accuracy, urgency and care. You will play a key role in maintaining the customer experience, resolving issues before they escalate, and supporting major accounts, regained clients and high‑value customers.

Why Join Us?
Earning potential: Base salary + Super
Vibrant culture: Birthday celebrations, social events and MORE!
Room to grow: No experience required! Ongoing training, development and real career progression

Our Culture
Capital promotes a healthy work-life balance with a friendly work workplace.

Having a robust culture is incredibly important to us; we want all staff to feel included and part of the greater team that drives the business forwards.

The Role

As a Contracts Customer Service Officer,



you will assist in the completion of the administrative tasks associated with the daily operations of the NSW Contracts division within Capital Transport

Key responsibilities:
Inbound and outbound customer service/query calls.
Processing of client bookings via phone and email.
Immediate response to emails concerning delivery updates, proof of delivery requests or any other queries.
Providing assistance/ additional information as required to our sub-contractor drivers.

To be successful in this role, you will be able to demonstrate the following skills
Strong work ethic
Sound knowledge of the Sydney metro area
Excellent communication skills (verbal and written)
Calm and skilled telephone manner
Data Entry Skills - Intermediate
Microsoft Office skills - Intermediate
Self-motivated and well disciplined
High attention to detail and genuine passion for providing superior customer service
Positive and proactive attitude
Reliable and punctual

No experience is required as this is a junior role, and full training will be provided to the right candidate.

📌 Contracts Customer Service Officer Rydalmere
🏢 Capital Transport
📍 Rydalmere