Telstra is australia’s largest telecommunications and IT services provider, offering mobile, internet, cloud, and enterprise solutions.

A Customer Service & Sales Consultant at Telstra works in Telstra retail stores or customer service settings helping customers choose telecommunications products and services while meeting sales targets.

Main Duties

Assist customers with mobile phones, internet, SIM plans, and devices

Recommend suitable Telstra products and services

Explain pricing plans, contracts, and promotions

Troubleshoot basic mobile and internet issues

Process sales transactions and customer accounts

Achieve sales targets and KPIs

Provide excellent in-store customer service

Stay updated on new technology and Telstra products

Handle customer complaints and resolve issues professionally

Work with team members to achieve store goals

Work Setting

Telstra retail stores and shopping centres

Fast-paced customer-facing environment

Shift work including weekends and public holidays

Sales-focused retail setting





Team-oriented workplace

Skills Required : Solid communication and interpersonal skills

Customer service and sales ability

Confidence explaining technology products

Problem-solving and multitasking skills

Ability to work under pressure

Teamwork and adaptability

Basic knowledge of smartphones and internet services

Requirements : No formal qualification usually required

Retail or customer service experience preferred

Basic technology knowledge helpful

Australian work rights

Willingness to work flexible retail hours

Telstra often provides on-the-job training for current hires.

Pay: From $6,000.00 per month

Benefits :
Dental insurance
Employee mentoring program
Free drinks
Free food
Health insurance
Maternity leave
Professional development assistance
Referral program
Salary packaging
Vision insurance

Work Location: In person

📌 Customer Service & Sales Consultant Telstra Melbourne (Australia)
🏢 Telstra
📍 Australia