Optus is seeking 3 Senior Contact Centre Specialists to join Optus Enterprise Managed Services. You will deliver technical support and managed services for enterprise Contact Centre settings, ensuring SLA performance and high customer satisfaction.
You will work with CXone/IVR, Omilia, and AWS cloud platforms, collaborating with customers, vendors and internal teams to manage incidents, changes, and service improvements. Hybrid work arrangement with solid focus on outcomes.
📌 Senior Cloud Driven Contact Centre Specialist Sydney (Australia)
🏢 Optus
📍 Australia
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