We are hiring a Customer Service Executive — a front-facing retail role focused on delivering premium in-store experiences while driving sales performance.

This is not a passive service role. You are expected to engage, influence, and convert.

KEY RESPONSIBILITIES
Deliver a high-touch, personalised customer experience on the floor
Understand customer needs and confidently recommend products
Drive daily and monthly sales targets through strong engagement
Maintain excellent product knowledge across all collections
Support visual merchandising and store presentation standards
Build repeat clientele through relationship management
Handle customer queries and resolve issues professionally
Work closely with the store team to ensure smooth operations

WHAT WE’RE LOOKING FOR
Strong communication skills with a confident, polished presence
Previous experience in retail, sales, or customer-facing roles
High energy, driven,



and target-oriented mindset
Strong interest in fashion, styling, and trends
Ability to work in a fast-paced, performance-driven setting
Ability to speak Mandarin will be an added advantage

WHAT YOU GET
Opportunity to grow within a fast-scaling fashion brand
Exposure to a high-performance retail environment
Market-market-competitive salary + performance-based incentives
Staff discounts across all Kelly Felder brands
Clear career progression into senior retail roles

POSITION SUMMARY

This role is ideal for individuals who enjoy interacting with people, have a passion for fashion, and want to build a career in retail while being rewarded for performance.

Benefits:
Employee discount

Work Location: In person

📌 Customer Service Executive Retail Glen Waverley
🏢 Kelly Felder
📍 Glen Waverley