About the role

You will play an important role in ensuring our online and corporate orders are accurately packed, processed and dispatched on time.

Key responsibilities
Picking, packing and dispatching online and corporate orders efficiently and accurately
Processing orders, printing shipping labels and preparing courier documentation
Checking order quantities, customer details and delivery requirements
Ensuring orders are securely packed and presented to our quality standards
Coordinating daily dispatch schedules and meeting courier collection deadlines
Liaising with production teams to ensure orders are ready for dispatch
Monitoring packaging supplies and assisting with inventory management
Maintaining an organised, clean and effective dispatch workspace
Managing high-volume orders during busy seasonal periods
Proactively identifying and resolving dispatch-related issues

About you
Previous experience in e-commerce order fulfilment, dispatch, picking and packing is highly desirable
Speed and efficiency – Able to work quickly while maintaining accuracy and quality
Exceptional attention to detail – Takes pride in ensuring every order is correct
Initiative and independence – Proactively manages tasks without constant supervision




Robust organisational skills – Able to prioritise workloads and meet tight deadlines
Accountability – Takes ownership of responsibilities and follows through on tasks
Ability to work under pressure – Remains focused and productive during busy periods
Computer literacy – Comfortable using online ordering systems, shipping platforms and basic computer applications
Reliability and punctuality – Consistently dependable with a strong work ethic
Teamwork – Communicates effectively and works collaboratively with others

About us

Sugar Rush by Steph is a growing Australian business specialising in premium personalised cookies for corporate events, celebrations and customers Australia-wide. Operating from our commercial production facility in Bayswater North, we fulfil everything from individual online orders to large-scale corporate orders for some of Australia's most recognised brands.

Benefits
Stable, full time employment with a growing Australian business
Friendly, supportive and collaborative team environment
Opportunities for professional development and career progression
Exposure to exciting corporate projects and well-known brands
A agile workplace with varied daily responsibilities

📌 Dispatch & E Commerce Coordinator – Full Time Bayswater North
🏢 Sugar Rush by Steph
📍 Bayswater North