Customer Success Coordinator – Part-time (4 days)

Hi, I’m Karl, founder and owner of Ausbeds. We make premium mattresses in-house at our Gladesville workshop, and we’re growing fast.

I’m looking for someone reliable to join the team and look after our customers from their first enquiry through to delivery day.

Our customers rate us 4.9+ stars on Google and ProductReview. Customers tell us it comes down to friendly service, a no-BS approach, and the quality of the mattresses. As we grow, a lot of customers will deal with you more than anyone else here, so your job is to keep that going.

WHAT YOU’LL BE DOING
Answering calls and helping customers work out what they need
Replying to enquiries by email, chat, SMS and WhatsApp
Booking and coordinating customer deliveries
Keeping customers in the loop when plans change
Helping out in the retail showroom when it’s busy

THE TOOLS YOU’LL USE
Our own custom‑built software for customer relations, invoices and deliveries (we’ll teach you)
Intercom for chat and helpdesk
Sakari for SMS, plus WhatsApp, email and phone
Some AI tools to help make things more effective. We still need someone who writes clearly and naturally in their own words

SOCIAL MEDIA

If you enjoy social media,



there’s time in the week for that too. You can help with photos, short videos and posts about the factory, the showroom and our customers.

ABOUT YOU
Fluent in English with excellent spoken and written communication
Reliable and organised
Outgoing and personable. You enjoy picking up the phone to talk to customers
You use your initiative. When things are quiet you find something helpful to do, and if a process could work better, you suggest a fix
Available 4 days a week, Tuesday to Saturday. Hours are roughly 10am-6pm
Full Australian working rights (we can’t offer visa sponsorship)

NICE TO HAVE
Sales, retail, hospitality or ecommerce experience
A driver’s licence

You don’t need to tick every box. We care most about personality and work ethic. If you’re outgoing and hard working, we’d love to hear from you.

WHAT YOU GET
$36 per hour weekdays, $45 per hour Saturdays, plus super
Performance bonus after 3 months
Free Ausbeds mattress after 3 months
A friendly, down-to-earth team
A diverse role in a business that’s scaling quickly
Work on-site at our workshop and showroom, 14 Tennyson Road, Gladesville
J-18808-Ljbffr

📌 Customer Success Coordinator – Part Time 4 Days Sydney
🏢 Ausbeds
📍 Sydney