Coinbase is seeking a Complaints Analyst III within the Global Complaints team to investigate and resolve consumer, regulatory, and litigation support complaints, delivering fair outcomes for customers. You'll own cases from intake through resolution and ensure responses are thorough, accurate, and timely.
You will gather data from account histories and communications, maintain records in Salesforce, escalate complex issues, and help identify recurring patterns to drive process improvements.
📌 Remote Complaints Analyst Iii: Case Resolution Expert Townsville City (Australia)
🏢 Mercor
📍 Australia
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