Global Service Delivery Lead — Ai Driven Msp Townsville City

Global Service Delivery Lead — Ai Driven Msp Townsville City

28 Oct
|
First Focus It
|
Townsville

28 Oct

First Focus It

Townsville

First Focus IT is seeking a high-performing Service Delivery Lead to manage a national pod (12–15 people) with a Philippines-based team. You'll own the operational heartbeat of a portfolio of primarily support-focused clients, delivering measurable outcomes without micromanagement.

You'll guide escalation management, SLAs, and continuous improvement, pairing commercial acumen with AI and automation to drive efficiency and client satisfaction across multi-location delivery.

📌 Global Service Delivery Lead — Ai Driven Msp Townsville City
🏢 First Focus It
📍 Townsville

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