We are seeking an organised and proactive Program & Administration Officer to support the delivery of programs, membership services and day-to-day operations. Working in a flexible, remote setting, you will play a key role in coordinating workshops and training activities, managing enquiries, supporting membership processes and ensuring high-quality administrative support across the organisation. This is an excellent prospect for someone who enjoys building positive stakeholder relationships and contributing to meaningful outcomes.

The Program & Administration Officer provides administrative support across membership services, workshops and training programs, shared inbox management, and general business operations. The role ensures members, applicants and stakeholders receive timely, professional and culturally respectful service.

Key Responsibilities

Administration & Enquiries
Manage shared inboxes and respond to routine enquiries.
Maintain records, databases and correspondence.
Support meetings, agendas, minutes and document preparation.

Workshop & Training Coordination
Coordinate registrations, logistics and participant communications.
Support workshop delivery and attendance management.
Issue certificates and maintain post-event records.





Membership Administration
Process membership applications and maintain application records.
Check documentation and follow up outstanding information.
Prepare documentation for Membership Committee review.
Update membership databases and communicate approved outcomes.

General Support
Assist with reporting, communications and project activities.
Support day-to-day administrative operations.
Maintain electronic filing systems and organisational records.

Selection Criteria

Essential
Experience in administration, program support, training or event coordination.
Robust organisational skills and attention to detail.
Excellent written and verbal communication skills.
Experience managing records and confidential information.
Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams.
Ability to work independently in a remote environment.
Commitment to culturally safe practice and respectful stakeholder engagement.

Desirable
Experience in membership administration or committee support.
Experience with CRM or database systems.
Experience in not-for-profit, health, education or Indigenous sectors.

📌 Program Administration Officer Brisbane
🏢 face2face Recruitment
📍 Brisbane