Looking for an experienced Administrator with strong customer service skills to join a busy frontline team.

Your new company

Our client is a Queensland Government department that provides essential services and support to children, families, seniors, carers and people with disabilities. They work to protect vulnerable Queenslanders, strengthen families and communities, and improve safety, wellbeing and inclusion across the state.

Your current role
Manage front counter enquiries and incoming phone calls, providing skilled customer service
Coordinate travel and accommodation bookings for clients and staff
Maintain accurate records, documentation and filing systems
Assist with general finance administration and processing tasks
Coordinate stationery orders, mail, errands and general office requirements
Manage fleet vehicle requirements, including arranging servicing and repairs
Provide general administrative support to the wider team as required
Professionally manage challenging or heightened customer interactions when required

What you'll need to succeed
Previous administration and customer service experience
Current Driver's Licence
Current Blue Card or willingness to obtain one




Confident communication skills and ability to manage challenging customer interactions professionally
Strong organisational and time management skills
High attention to detail and accurate record keeping
Resilient, professional and comfortable working in a busy community-facing environment

What you'll get in return

This is a great opportunity to join a busy team in an AO3 Administration Officer role, working Monday to Friday from 9:00am to 5:00pm. The contract will run through to Christmas with the potential for extension, offering a diverse workload across customer service, travel coordination, finance and general administration within a secure and supportive setting.

What you need to do now

If you're interested in this role, applications can be submitted via the "apply now" button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on View phone number on redirect.jobsurf.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

📌 Administration Officer Mackay
🏢 Hays
📍 Mackay