Customer Service Coordinator

4001 Central Plaza Chandler Macleod

Posted today

Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent chance to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities
Manage a high volume of inbound customer calls
Provide accurate information and timely resolution to enquiries
Navigate multiple systems while maintaining call quality and accuracy
Record and update customer information
Escalate complex matters where required
Deliver a consistently high level of customer service

About You




Previous contact centre experience is essential
Demonstrated experience handling high-volume inbound calls
Robust communication and active listening skills
Ability to build rapport and manage challenging conversations
High attention to detail and data entry accuracy
Comfortable working in a quick-paced workplace
Robust problem-solving skills and ability to follow processes

What's On Offer
Opportunity to work with a leading organisation in its field
Supportive and collaborative team setting
Comprehensive training provided
Competitivesalary package

If you are a customer service leader who enjoys developing people, improving performance and creating outstanding customer experiences, we would love to hear from you.
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📌 Branch Manager – Lead Team, Operations & Service Excellence Brisbane
🏢 Compasscorp
📍 Brisbane