We’re seeking a customer-focused Consumer Support Officer to join a busy and supportive team on a five-month temporary assignment, commencing as soon as possible.
You’ll be the first point of contact for consumer and retailer enquiries, providing accurate information, resolving issues and ensuring every interaction is handled professionally. This role would suit someone who enjoys problem-solving, has strong attention to detail and can remain calm and positive when handling challenging customer situations.

Key Responsibilities
Manage inbound and outbound consumer and retailer enquiries across a range of products and services
Investigate and resolve customer issues, aiming to achieve first-contact resolution wherever possible
Handle complaints and escalations with professionalism, sound judgement and empathy
Record customer interactions accurately and maintain up-to-date system records
Provide clear, accurate and timely responses to enquiries
Work collaboratively with internal teams and external business partners to resolve issues
Identify recurring customer concerns and report trends to management
Contribute ideas to improve processes, systems and the overall customer experience

About You




Previous experience in customer service, contact centre or consumer support
Strong written communication skills, with excellent spelling, grammar and attention to detail
Confident using computer systems, with sound knowledge of Microsoft Word and Excel
A patient, solutions-focused approach to customer enquiries and complaints
Solid organisational skills and the ability to manage competing priorities
A team player who communicates well and adapts to changing processes and priorities
An interest in consumer technology and troubleshooting would be advantageous

What's on Offer?
Five-month temporary assignment with an immediate start
Monday to Friday, 9:00am–5:00pm
Scoresby location
Prospect to work with a recognised global business
Join a cooperative team focused on service excellence and continuous improvement

Next Steps

If you enjoy helping customers, resolving problems and providing a high standard of service, we’d love to hear from you. Apply now or contact Joni Gilbertson on 03 •••• •113 for a confidential discussion.

📌 Customer Service Officer Scoresby
🏢 Veritas Recruitment
📍 Scoresby