Company Description Pack & Send Kew is a locally focused logistics and shipping service center supporting individuals and businesses with packing, courier, and freight solutions. The location in Balwyn North, VIC offers tailored services for domestic and international deliveries, including fragile and high-value items. The team works closely with customers to provide reliable, effective, and cost-effective logistics options. Pack & Send Kew values accuracy, customer satisfaction, and timely service in every part of the delivery process.

Role Description The Assistant Logistics Coordinator supports daily logistics operations in an in office role based in Balwyn North, VIC. Responsibilities include assisting with order processing, organizing shipments, tracking deliveries, and maintaining accurate inventory records. The role also involves communicating with customers and carriers, resolving basic shipment issues, and ensuring packages are packed, labeled, and dispatched according to company standards. The Assistant Logistics Coordinator collaborates with the logistics team to keep workflows on schedule, update systems with current data, and support continuous improvements in service and efficiency.

Qualifications




Robust analytical skills to review shipment data, monitor inventory levels, and support logistics planning.
Effective communication skills to interact with customers, team members, and delivery partners in a clear and qualified manner.
Customer service skills to respond to inquiries, handle concerns, and provide a positive service experience.
Inventory management skills to track stock, prepare dispatches, and maintain accurate records.
Basic understanding of supply chain management principles to support coordination of shipments and deliveries.
Attention to detail and organizational skills to manage multiple tasks and maintain accurate documentation.
Comfort with using computers and logistics software for data entry, tracking, and reporting.
Ability to work on-site, lift and move packages as needed, and follow safety and handling procedures.
Previous experience in logistics, warehousing, retail, or customer service is beneficial.
Secondary school completion; further training or certification in logistics or supply chain is an advantage.

📌 Assistant Logistics Coordinator Balwyn North (Australia)
🏢 Pack & Send Kew
📍 Australia