The Inside Sales Representative will be part of a small sales team, contributing to the organisation in an inside sales role.
Key responsibilities
Field inbound customer inquiries from phone and email to process orders and quotes in NetSuite
Qualify inbound leads through customer calls
Update and maintain customer contact details in NetSuite as appropriate, including removing customer record duplications
Respond to customer inquiries for more information, including advice on product selection
Customer follow-up moving opportunities through the sales funnel
Conduct post 3-month aftersales customer service calls
Collaborate with Customer Support, Training and Operations to address internal and external customer issues that may arise
Update sales status in Netsuite and sales notes on open estimates to inform pipeline progression and forecast meetings on a weekly basis
Prepare quarterly reports sharing insights and KPI delivery
Support Faunatech's Outbound Sales function by performing sales administration duties for example, call list creation, customer research and CRM clean up
About you
Minimum 3 years inside sales experience essential
Experience in responding to and progressing to close inbound sales cases
Experience working with NetSuite, HubSpot or similar CRM
Solid organisational skills and attention to detail
Positive written and verbal communication skills with a strong phone presence
Ability to manage many disparate tasks with frequent reprioritisation
Problem-solving for customers, providing exceptional customer service
Proficiency with Microsoft Office tools, Zoom and Google Suite
Bachelor's degree or related industry experience
Ability to attend occasional meetings outside standard hours for international team coordination
Working conditions
Work is performed on site in Rydalmere, NSW within an office workplace, with standard office equipment available.
Faunatech is an equal opportunity employer.
Please note to apply must be a permanent resident or citizen within Australia.