WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis.We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.
Location:Melbourne
ContractDuration:12MonthsFixedTermContract(FTC)
Job Summary
We are seeking a highly motivated and detail-orientedApplication Support Engineer / Production Support Analystto monitor, support, and enhance business-critical applications.
The ideal candidate will be responsible for production monitoring, incident management, troubleshooting, root cause analysis, and ensuring application availability through proactive monitoring and observability practices.
The role requires expertise in Azure monitoring tools, log analysis, database validation, and collaboration with engineering teams to maintain application stability and performance.
Key Responsibilities
Application Monitoring & Observability
Monitor application performance, availability, and overall system health usingAzure Application Insightsand Azure Monitor.
Perform real-time telemetry analysis and KPI tracking to ensure application reliability and service continuity.
Design, develop, and maintainAzure Dashboards and Workbooksto provide comprehensive operational visibility and facilitate informed decision-making.
Configure, manage, and optimizeAzure Alertsbased on application behavior and predefined thresholds for proactive issue detection.




Manage the complete incident lifecycle including incident identification, categorization, prioritization, escalation, resolution, and closure.
Conduct thoroughRoot Cause Analysis (RCA)for production incidents and implement preventive measures to minimize recurrence.
Ensure timely communication and updates to stakeholders during incident resolution activities.
Collaborate with development and engineering teams to prioritize defect resolution and improve application stability.
KQL - write and query using KQL in Azure (Expert level)
Monitor Kubernetes and clusters - query AKS
Regex Skills
Monitoring Firewall - Imperva or equivalent
Review code (basic level)
Investigate application errors, performance bottlenecks, usage patterns, dependencies, and distributed traces to identify root causes.
Utilize observability tools such asSentryandFullStoryto investigate exceptions, crash reports, release impacts, and user experience issues.
Process Improvement & Documentation
Develop and maintain technical documentation, operational runbooks, support procedures, and knowledge base articles.
Identify opportunities for automation, monitoring optimization, and process improvements to enhance operational efficiency.
Contribute to continuous service improvement initiatives and reliability engineering practices.




Required Technical Skills
Monitoring & Observability Tools
Sentry
FullStory
ServiceNow
Root Cause Analysis (RCA)
API Testing & Validation
Postman
Jira
Confluence
Core Competencies
Application Support & Production Support
Production Monitoring & Observability
Troubleshooting & Problem Solving
Root Cause Analysis (RCA)
Log Analysis & Performance Monitoring
Stakeholder Management
Process Improvement & Automation
Technical Documentation
Cross-functional Collaboration
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience supporting enterprise-level applications in a production workplace.
Understanding of ITIL processes and Service Management best practices.
Exposure to cloud-native monitoring and observability solutions.
Experience Required
3-7 yearsof experience in Application Support, Production Support, Site Reliability, or Application Monitoring roles.
Hands-on experience with Azure monitoring ecosystem, log analysis, incident management, and production troubleshooting.
Experience working in Agile and DevOps-driven environments is preferred.
WhyUs
Weareoneofthefastest-growinglargetechcompaniesintheworld,withofficesin50+countriesacrosstheglobeand219,000employes.Ourcompanyisextremelydiversewith165nationalitiesrepresented.
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📌 Application Support Engineer (Azure Monitoring & Incident Management) (Melbourne)
🏢 HCL Technologies
📍 Melbourne