Job Description
Customer Service Officer
Werribee | Part-Time ****** Hours Per Week) | Until 19 February **** | $39 per Hour + Super
An excellent opportunity is available for an experiencedCustomer Service Officerto join a busy and community-focused organisation based in Werribee.
This role will suit someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
Working across both front counter and contact centre functions, you will be the first point of contact for customers, assisting with a broad range of enquiries and requests.
Key Responsibilities
Provide professional and courteous customer service via phone and face-to-face interactions
Respond to customer enquiries or direct requests to the appropriate department
Resolve customer concerns where possible and provide suitable solutions
Process customer payments, receipts and related transactions accurately
Assist with cashiering duties, daily balancing and banking processes
Record and manage customer requests using internal systems
Maintain accurate customer records and enquiry data
Prepare routine correspondence and administrative documentation
Support the maintenance of customer service resources and information displays
Contribute to a positive team culture and high-quality customer experience
About You




To be successful in this role, you will demonstrate:
Previous experience in a customer service, contact centre or front counter environment
Strong communication and interpersonal skills
Experience handling high-volume customer enquiries
Cash handling, EFTPOS and reconciliation experience
Valuable computer skills and the ability to quickly learn new systems
Strong attention to detail and accuracy
Ability to manage competing priorities in a busy environment
A professional, friendly and customer-focused approach
Desirable Experience
Experience within local government or a community-focused organisation
Previous cashiering experience
Knowledge of customer request management systems
Ability to speak a community language (advantageous but not essential)
If this sounds like your next prospect, we would love to hear from you.
Please note that only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion athttps://.

📌 Customer Service - Customer Service Officer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne