Join Keller's national IT team, delivering hands-on Level 1 & 2 support across Perth and Canning Vale in a quick-paced, collaborative environment.
About Keller
Keller is the world's largest geotechnical specialist contractor, delivering foundation and ground improvement solutions that create a solid future.
With a proud legacy and a commitment to excellence, integrity, and collaboration, we provide innovative, sustainable, and productive services across Australia.
About the role
Keller is seeking a proactive and adaptable
IT Support Technicia
n to join our busy, friendly, and collaborative IT Team on a
full-time permanent basis
.
As the primary IT contact for our national workforce, you will partner with our management team, end-users and global technology teams to provide end-to-end technical support.
The successful candidate will be required to work across our Canning Vale and Perth CBD locations and should demonstrate flexibility and a willingness to travel to Keller sites as required.
Key Responsibilities
Promoting and providing guidance to end users on incidents and service requests through the IT service system (ServiceNow)
Troubleshooting, resolving and/or escalating reported incidents in the IT service system when they cannot be resolved remotely
Providing face-to-face, onsite and remote Level 1 and Level 2 IT support to resolve operational problems
Assisting with ad hoc requests ranging from software troubleshooting to hardware installation
Providing technical support across Windows, Microsoft 365, Active Directory, printers and networks




Taking ownership of user issues and proactively working to resolve them
Managing IT assets – update registry and track asset changes
Processing onboarding and offboarding activities, including provisioning and deprovisioning of laptop and mobile device and providing quick IT inductions.
Supporting local and global projects and initiatives
Travelling to Keller sites when required to provide onsite support
Participating in rostered weekend on-call support
About you
To be successful in this role, you are curious and passionate about IT and have a customer-centric approach to solving problems.
You will also have:
3–5 years' experience in a similar IT support role
Experience working in a service desk or equivalent IT support environment
Experience with ServiceNow or another IT Service Management (ITSM) platform
Strong face-to-face customer service and onsite IT support experience
Strong technical skills and experience supporting Windows, Microsoft 365, Active Directory, printers and networks
Excellent verbal and written communication skills, with the ability to build effective relationships and manage expectations with stakeholders at all levels




A resilient and solutions-focused approach, with the ability to remain calm and professional when managing competing priorities and time-sensitive requests
Ability to prioritise and respond effectively to urgent requests while maintaining a high level of customer service
Ability to work both collaboratively and independently
Strong attention to detail, organisational skills, and the ability to effectively manage conflicting priorities
High level of drive, initiative, and a sense of urgency
ServiceNow, ADUC, Microsoft Azure and Microsoft Office 365 experience preferred
ITIL 4.0 Foundations certification is preferred
CompTIA certifications are a plus
Availability to participate in rostered weekend on-call support
Availability to travel to Keller sites when required
Why work with us
Work with a global industry leader in geotechnical solutions
Career development and training opportunities
Supportive and collaborative team culture
Competitive salary and employee benefits
Above industry paid parental leave
Gain exposure to major projects across Australia with opportunities for travel
Keller Australia is an equal opportunity employer, and we support diversity in our workforce.
Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTI+, and people of Aboriginal and Torres Strait Islander descent, are encouraged to apply.
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📌 It Support Technician – Canning Vale & Perth Cbd, Wa (Western Australia)
🏢 Keller Group
📍 Western Australia