Ezytrail – Service Manager (Full Time) – Rocklea, QLD
Key Responsibilities
Service Centre & Workshop Management
Lead the day-to-day operations of the Service Centre
Plan, schedule and allocate servicing and repair work
Coordinate technicians, service staff and external contractors where required
Monitor workshop workflow, productivity and job completion
Ensure jobs are completed safely, efficiently and within agreed timeframes
Maintain an organised, productive and qualified workshop environment
Hands-On Servicing & Repairs
Personally undertake servicing, diagnostics and repair work when required
Diagnose mechanical, electrical and general caravan/RV issues
Carry out repairs, adjustments, maintenance and rectification work
Support technicians with complex technical issues and troubleshooting
Conduct inspections and quality checks before vehicles are released
Identify recurring technical issues and assist with root-cause resolution
Ensure repairs meet company, manufacturer and safety standards
Customer Service
Manage customer enquiries relating to servicing, repairs and technical issues
Provide customers with clear updates regarding repair progress, costs and expected completion times




Handle complaints and escalated service matters professionally
Ensure customers receive a high standard of after-sales support
Build long-term customer confidence through reliable and professional service
Parts, Warranty & Technical Coordination
Coordinate parts requirements to minimise workshop delays
Work closely with Parts, Warranty, Supply Chain and other internal teams
Support warranty assessments and rectification work where requiredLiaise with China-based manufacturing, technical and supply chain teams regarding technical issues, parts and product improvement
Communicate recurring product or quality issues to relevant stakeholders
Leadership & Performance
Lead, coach and support technicians and service team members
Set clear expectations around productivity, workmanship and customer service
Monitor workshop performance and identify opportunities for improvement
Reduce rework and improve first-time repair quality
Support recruitment, onboarding and development of service team members as the operation grows
Maintain appropriate WHS, workshop and company compliance standards
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📌 Service Manager (Brisbane)
🏢 Ezytrail Caravan
📍 Brisbane