Donut King Mid Valley is seeking an enthusiastic and capableTeam Lead/Supervisorto join our Morwell VIC location.
This is acasual positionthat offers flexibility whilst providing the opportunity to make a real impact on our team's performance and customer experience.
As Team Lead/Supervisor, you will play a crucial role in ensuring our operations run smoothly, maintaining our high standards of service, and creating a positive working environment for your team members.
What you'll be doing
Supervising and coordinating team members during shifts to ensure efficient service delivery and adherence to company standards
Training new and existing team members on product knowledge, food safety protocols, and customer service expectations
Managing day-to-day operations including stock management, till reconciliation, and equipment maintenance
Ensuring compliance with health, safety and hygiene regulations at all times
Handling customer queries and complaints professionally, with a focus on resolution and satisfaction
Assisting with scheduling and communicating shift information to team members
Maintaining a clean, organised and welcoming environment for both staff and customers
Supporting the achievement of sales targets and promoting special offers or new menu items
Reporting issues or concerns to management and suggesting improvements to operations
What we're looking for
Prior supervisory or team lead experience in a hospitality, food service, or retail environment
Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team
Excellent communication skills, both written and verbal
Proven ability to manage multiple tasks and prioritise effectively in a fast-paced environment
Sound knowledge of food safety and hygiene standards
Customer service excellence and a genuine passion for delivering outstanding experiences
Reliability, professionalism, and a positive attitude towards work
Flexibility to work varied shifts, including weekends and peak trading periods
Problem-solving capabilities and the ability to work both independently and as part of a team
Ideally, experience within a donut shop or similar food establishment would be advantageous
What we offer
Casual work arrangements that provide flexibility to suit your lifestyle
Competitive hourly rates
A supportive and friendly work environment where your contributions are valued
Access to staff discounts on our delicious donut range
Opportunities to develop your leadership and hospitality management skills
Training and development support to help you succeed in the role
Exposure to a busy, agile business with potential for continued growth
About us
Donut King Mid Valley is a thriving donut establishment located in Morwell, VIC.
We are committed to delivering high-quality, delicious donuts and exceptional customer service to our community.
Our team is at the heart of everything we do, and we pride ourselves on creating a welcoming atmosphere where both customers and staff feel valued.
We believe in fostering a positive workplace culture where team members can grow, develop, and enjoy their work experience.
Ready to join the Donut King Mid Valley team?
If you're passionate about hospitality, possess strong leadership qualities, and are keen to make a difference in our Morwell location, we'd love to hear from you.
Please submit your resume and a cover letter outlining your relevant experience and why you'd be an excellent fit for this role.
#J-*****-Ljbffr

📌 Team Lead/Supervisor (Victoria)
🏢 N4 Donuts
📍 Victoria