Customer Service OfficerPermanent Part Time (22.5 hours / days per week)Cabrini Malvern Hospital LocationWe're building for the better!
By ****, more than 150,000 patients will look to us for healthcare every year.At Cabrini Health we champion community, compassion and career fulfilment.
Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.About the RoleWe are looking for a proactive and detail-focused Customer Service Officer to join our team at Cabrini Health.
Predominantly working across our switchboard operations, with potential roles in concierge and reception areas, you'll benefit from the variety our hospital offers every day.
This is an excellent opportunity to work with a healthcare leader and a highly experienced team, all within a secure and supportive organisation.Our department operates 6:00AM-11PM 365 days a year and flexibility is preferred to work a range of shifts throughout the week, predominantly weekdays.What You'll Be DoingProviding exceptional customer service to staff, patients, visitors which may include:Answering and redirecting incoming calls through our switchboard systemConcierge duties - greeting patients and visitors at the main hospital entrance and escorting patients into the hospitalResponding to emergency calls in a timely manner and accurately transmitting messages via the relevant systemGiving directions in accordance with our way-finding procedureBooking of taxis and couriers as requestedMaking Patient Transport bookings as requiredAssisting with general enquiriesWhat We're Looking ForA "customer first" mindsetProfessional demeanour and phone mannerSound technology skills (MS Office and ability to learn new software with ease)Ability to maintain confidentiality in sensitive mattersGreat attention to detail and strong time management abilitiesA team player who embraces new challenges with a positive outlookWhy Join Cabrini?
As a not-for-profit Catholic health service, Cabrini is committed to supporting our people both professionally and personally through a range of benefits, including:Salary Packaging up to $18,550 tax free annuallyGuaranteed annual salary increase + 13% super & 17.5% annual leave loadingAccess to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund servicesConvenient Malvern location close to public transportOngoing professional development and career progression opportunitiesA supportive, mission-led and values-based workplace cultureInterested?
To learn more, view the full position description or reach out directly to:Michael Patane, Team Leader: *********Does this sound like your new role?
Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities.




Inclusion is core to our mission.As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.Working for CabriniCabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast.
Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.There is something special about Cabrini Health.
Our highly skilled staff and specialists incorporate clinical research, creative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients.
We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.Our values: Compassion - Integrity - Courage - RespectMANDATORY FOR ALL NEW STAFF TO CABRINIEmployment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested.
Vaccination for COVID-19 is highly recommended.
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📌 Customer Service Officer (Melbourne)
🏢 Cabrini Health
📍 Melbourne