About Latitude.sh
Latitude.sh global computing platform was launched in ****, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.
We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure.
If you share this passion, join our growing team of talented people and help build the future of the Internet.
Why Latitude.sh?
We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving.
As part of our team, you won't be lost in the crowd – you'll be an essential contributor, making a real impact from day one.
Our values at Latitude.sh guide us in all our work and partnerships.
We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability.
If these values speak to you, we'd love for you to become a part of our team.
The Role
The Operations Tech Lead at Latitude.sh is responsible for leading a team of Senior Operations Analysts, ensuring the reliable and efficient functioning of our global data center infrastructure.
This role combines deep hands-on technical expertise with a people-first leadership approach.
As the primary escalation point for the analysts team, the Tech Lead ensures operational continuity, drives process improvements, and maintains high standards of execution across all DCOps workflows.
This position reports directly to the Operations Manager.
What You'll Be Doing
Team Leadership & Shift Management
Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;
Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;
Conduct shift handover briefings, communicating ongoing incidents,



pending tasks, and critical updates;
Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;
Foster a culture of ownership, accountability, and continuous improvement within the team.
Infrastructure Operations & Incident Management
Oversee and participate in the execution of operational tasks involving
servers, storage, networking equipment, and platform software
;
Lead
root cause analysis
for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;
Ensure
rack and stack activities
, hardware installation, and in-cabinet maintenance are executed to the highest standards;
Validate and improve out-of-band management configurations (
IPMI/BMC
) across the infrastructure fleet;
Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;
Install, configure, and troubleshoot
Linux and Windows
operating systems, supporting analysts with complex cases;
Documentation & Process Improvement
Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;
Identify process gaps and propose improvements to the Operations Manager;
Contribute to the development and review of
standard operating procedures (SOPs)
for the DCOps team.
What We're Looking For
Advanced English communication skills (
B2 or higher
);
Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment;
Deep expertise with
server hardware
, including diagnostics, replacements, upgrades,



and fleet management;
Strong understanding of data center standards,
rack layouts, cabling, power distribution (PDU)
, and remote hands coordination;
Advanced knowledge of Linux system administration (
CentOS, Ubuntu
, or similar), including scripting, automation, and performance tuning;
Solid knowledge of
Windows Server
environments;
Strong familiarity with
RAID technologies
, disk provisioning, and storage troubleshooting;
Robust incident command skills with demonstrated ability to lead resolution during critical events;
Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;
Bachelor's degree in Computer Science, Information Systems, or equivalent working experience;
Prior experience in a team lead or senior role within a
data center operations
environment is strongly preferred.
Nice to Have:
Experience with automation and scripting tools (
Python, Bash, Ansible
) applied to infrastructure operations;
Familiarity with DCIM or asset management platforms;
Experience coordinating with multiple data centers or PoPs simultaneously;
Background in
ISP or cloud infrastructure
environments.
What We Offer
Flexible working environment – a remote-first culture with coworking options available
Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
Health and wellness support – through a wellness allowance and employee wellbeing initiatives
Comprehensive learning support – generous study and training allowance plus paid study leave
Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remote, but like to get out of the house sometimes
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos award
#J-*****-Ljbffr

📌 Operations Tech Lead (Brisbane)
🏢 Megaport
📍 Brisbane