Australia's largest national organisation supporting people with eating disorders and body image concerns
Rewarding, dynamic and innovating role in a well-established not-for-profit
Supported by passionate and committed colleagues
Based in Crows Nest, versatile working – mix of home and office
Generous salary packaging options
0.6 FTE / over 4-5 days is preferred.
Opportunity for 0.8FTE with additional admin responsibilities.
Are You Ready to Help Make a Change?
Butterfly Foundation is Australia's national charity for eating disorders and body image issues, providing a voice for those affected and the people who care for them.
Eating disorders are severe and complex mental illnesses with physical complications, and the medical, psychological, physical and social consequences can be long term and for many, life threatening.
Butterfly advocates for improved services from government, health and mental health organisations, and the eating disorder sector, raising awareness in the media and via community engagement.
Butterfly runs Australia's only national Eating Disorders Helpline, seven days a week; evidence-based clinical treatment and support programs; and delivers prevention initiatives in schools and the community to combat negative body image issues.
About the Role
The Supporter Services Officer ensures our donors and supporters have a positive and meaningful experience with Butterfly.
This role provides the backbone of our fundraising operations by processing donations, maintaining accurate supporter records, and delivering warm, personal donor care through thank-you calls, cards, and timely responses to enquiries.
You'll play a key role in building trust and goodwill with our supporters, ensuring that every donation is acknowledged and every interaction reflects our gratitude.




While the role officially reports to the Individual Giving Manager, the Supporter Services Officer will work closely with the Data and Insights Analyst on tasks relating to the fundraising database.
Accountabilities and Responsibilities
Act as the first point of contact for donor enquiries across channels (e.g., phone, email, and post) delivering warm, timely, and professional responses
Provide donor care by making thank-you calls, writing personalised cards, and other ad hoc tasks to acknowledge our supporter's impact
Follow up with donors for missing details (e.g., contact details, payment details and schedules, tribute information) to mitigate the loss of supporters
Develop efficient ways of recording supporter interactions and create processes for reporting
Accurately process various types of donations from different channels (e.g., online, mail, phone, third-party platforms)
Generate and distribute donation receipts and acknowledgement letters in a timely and accurate manner
Develop processes to efficiently monitor and manage data hygiene across the CRM (e.g., deduplication, coding, processing donations, updating supporter details) to ensure records are maintained to the highest standard of accuracy, consistency, and confidentiality
Efficiently manage the fundraising teams weekly and monthly reconciliation of income with the Finance Team
Team Support




Work closely with the fundraising team to provide general admin as required
Work collaboratively to ensure donors receive consistent, positive experiences across all touchpoints
Assist with reporting on donations, donor trends, and supporter feedback
Support fundraising campaigns and appeals with data entry, mailouts, and supporter follow-up
Initiate and contribute ideas for improving supporter processes, systems, and engagement strategies
Strong administrative and organisational skills with high attention to detail
Experience using CRM/databases (fundraising preferred) as well as MS suite
Excellent written and verbal communication skills, with a warm and professional manner
A genuine passion for delivering outstanding supporter care, confidence in making phone calls to supporters and building positive rapport
Proactive and motivated to improve systems and processes, with a commitment to learning and growth
Ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment
Ability to work effectively as part of a team
On the fly Newsletter
Eating disorder and body image news, events, support and articles direct to your inbox once a month.
Butterfly acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples, Traditional Owners and Custodians of the lands and waters on which we live and work.
We pay our respects to Elders past and present.
We commit to embracing diversity and eliminating discrimination in health care.
We welcome all help-seekers and strive to create a safe place for all people, irrespective of their size, shape, age, abilities, gender, sexuality, cultural background, language, economic status, profession or location.
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📌 Supporter Services Officer (Sydney)
🏢 Butterfly
📍 Sydney