The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.;
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do.
We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world‐class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S; Commercial.
JB Hi-Fi Group is the perfect place to
power your career
, and we're excited to hear from you.
Quick paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands and Doing Good workplace giving programs
have raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.




Job Description
Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC).
Your responsibilities will include, but are not limited to the following:
Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances
Resolve credit claims with suppliers and escalates issues in line with established processes and provide information and input for business investigations, as required
Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance
Contribute to the management of effective processes and systems to ensure quality records management and data integrity
Work collaboratively with store teams to transfer knowledge of bulky goods returns processes
This role is key to the successful running of our HDC and as such, requires a results driven individual who is highly organised and customer focused.
Please note this role is for the Friday to Tuesday roster 6:00 to 14:06
Qualifications
You are a professional who looks to optimise work processes at every opportunity, coupled with your effective collaboration skills and ability to work in a team environment and autonomously will see your success in this role.
You will also possess the following:
Year 12 education
At least 3 years operational warehouse experience
Proficient in Microsoft applications
Available to work the Friday - Tuesday roster (06:*******:06)
Additional Information
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
#J-*****-Ljbffr

📌 Returns Team Member (Qld) (Brisbane)
🏢 JB Hi-Fi & The Good Guys
📍 Brisbane