Job Description
Customer Service Officer
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Werribee | Part-Time ****** Hours Per Week) | Until 19 February **** | $39 per Hour + Super
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n An excellent opportunity is available for an experienced
Customer Service Officer
to join a busy and community-focused organisation based in Werribee.n
n This role will suit someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. n
nWorking across both front counter and contact centre functions, you will be the first point of contact for customers, assisting with a broad range of enquiries and requests.n
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nKey Responsibilitiesn
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Provide professional and courteous customer service via phone and face-to-face interactions
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Respond to customer enquiries or direct requests to the appropriate department
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Resolve customer concerns where possible and provide suitable solutions
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Process customer payments, receipts and related transactions accurately
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Assist with cashiering duties, daily balancing and banking processes
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Record and manage customer requests using internal systems
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Maintain accurate customer records and enquiry data
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Prepare routine correspondence and administrative documentation
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Support the maintenance of customer service resources and information displays
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Contribute to a positive team culture and high-quality customer experience
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About You n




nTo be successful in this role, you will demonstrate:n
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Previous experience in a customer service, contact centre or front counter environment
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Strong communication and interpersonal skills
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Experience handling high-volume customer enquiries
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Cash handling, EFTPOS and reconciliation experience
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Positive computer skills and the ability to quickly learn recent systems
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Strong attention to detail and accuracy
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Ability to manage competing priorities in a busy environment
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A professional, friendly and customer-focused approach
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Desirable Experiencen
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Experience within local government or a community-focused organisation
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Previous cashiering experience
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Knowledge of customer request management systems
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Ability to speak a community language (advantageous but not essential)
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nIf this sounds like your next opportunity, we would love to hear from you.n
Please note that only shortlisted candidates will be contacted.
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
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You can read more about our commitment to diversity and inclusion at

-and-inclusion.

📌 Customer Service - Customer Service Officer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne