Job Description
Facilities Account Manager - National FM Portfolio Melbourne CBD
12-Month Fixed Term Contract
$110k-$125k
Facilities Account Manager – National FM Portfolio
Melbourne CBD – 12-Month Fixed Term Contract
$110k–$125k
Own the Account. Lead Performance. Deliver Results.
A leading Facilities Management organisation is seeking an experienced
Facilities Account Manager
to join their Melbourne CBD team on a
12-month fixed-term contract
.
This is an excellent opportunity for an experienced
Facilities Management professional
who enjoys managing key client relationships, driving service excellence and taking ownership of contract performance across a national Facilities Maintenance portfolio.
The successful candidate will play a critical role in ensuring contractual commitments are delivered, operational performance is maintained and clients receive exceptional service outcomes.
About the Role
Based in the Melbourne CBD office, this is a hands-on account management position with occasional travel required.
You will act as the trusted point of contact for key clients, working closely with internal Service Delivery teams to manage operational performance, commercial outcomes and continuous improvement initiatives.
Managing and strengthening key client relationships across a national Facilities Maintenance portfolio
Acting as the primary escalation point for contractual, operational and service-related matters
Managing contract performance against SLAs, KPIs and agreed service commitments
Preparing and presenting monthly client reports covering financial and operational performance
Managing client budgets, expenditure and cost efficiencies
Supporting invoicing processes and resolving financial discrepancies
Working closely with internal Service Delivery teams to ensure contractual obligations are achieved
Leading and supporting operational teams to deliver agreed outcomes
Monitoring compliance, safety and risk requirements across client engagements
Supporting asset reporting, maintenance planning and improvement initiatives
Identifying opportunities to improve service delivery, processes and customer experience
Driving continuous improvement initiatives across the account
About You
We are looking for an experienced
Facilities Management professional
who combines strong client relationship skills with commercial and operational capability.
Proven experience within the
Facilities Management industry
Previous experience managing FM contracts, client accounts or service delivery portfolios
Strong understanding of Facilities Maintenance operations and service delivery
Experience managing SLAs, KPIs and contractual obligations
Strong commercial understanding including budgets, expenditure and cost efficiencies
Excellent stakeholder engagement and negotiation skills
Strong reporting, analytical and problem-solving capability
Ability to build trusted relationships with clients and internal teams
A proactive, professional and customer-focused approach
Ideal Backgrounds
This opportunity would suit professionals currently working as:
Facilities Account Manager
FM Account Manager
Contract Manager
Facilities Manager
Senior Facilities Manager
Service Delivery Manager
Facilities Operations Manager
FM Operations Manager with strong experience within the Facilities Management sector.
What's On Offer
$110,000 – $125,000 salary package depending on experience
12-month fixed-term contract
Full time position based in Melbourne CBD
Opportunity to manage a significant national FM portfolio
Exposure to key client relationships and strategic service delivery
Work alongside an experienced Facilities Management team
Career development opportunities within a growing organisation
Occasional travel requirements
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📌 Facilities Account Manager (Melbourne)
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