Job Description As the Front Office Manager at ibis Styles Mt Isa, you will play a crucial role in ensuring the smooth and efficient running of the hotel's front office operations.
This full-time position is based in Mount Isa, Queensland, and is responsible for leading a team of front desk associates to deliver exceptional customer service to our guests.
What you'll be doing Overseeing the day-to-day operations of the front office, including check-in/check-out, reservations, and guest inquiries Managing and scheduling the front desk team to ensure optimal coverage and productivity Providing excellent customer service and resolving guest issues in a timely and professional manner Monitoring and reporting on key performance metrics to identify areas for improvement Participating in the development and implementation of front office policies and procedures Liaising with other departments to ensure seamless guest experiences Contributing to the overall success of the hotel by supporting sales and marketing initiatives Qualifications Minimum 1 years' experience as a department head in a similar role.
Robust leadership with the ability to work collaboratively with other leaders in the business.
A passion for inspiring a team through coaching,



career development and learning of new skills and abilities.
Excellent communication skills with fluency in English; additional languages are a plus.
Demonstrated ability to handle high-pressure situations with a positive attitude.
Proven problem-solving skills and a proactive approach to challenges.
Open to feedback, adaptable, and committed to continuous improvement.
A high standard of grooming and presentation.
Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.
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📌 Front Office Manager (Mount Isa)
🏢 Ibis Styles
📍 Mount Isa