Company DescriptionWe take care of our employees, and they take care of our customers!
Become a member of a global community!
The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionWe are looking for an experienced and commercially focused Account Manager to join our Melbourne team.The Account Manager is responsible for developing, maintaining and growing relationships with key customers.
The role manages all aspects of the customer relationship, with a strong focus on business development, revenue growth, retention and identifying opportunities to expand our services.Working closely with customers and our local and global teams,



you will develop strategic business plans, understand customers' supply chains and business objectives, and identify solutions that deliver value and support long-term growth.
KEY RESPONSIBILITIESDevelop and maintain strong relationships with customers across multiple levels of their organisationCreate and communicate strategic business plans aligned with customer and Expeditors goalsIdentify business development opportunities and actively manage the sales pipeline to drive revenue growthDevelop a strong understanding of customers' supply chains, industries, financial objectives and broader business goalsIdentify and introduce value-added solutions using Expeditors' services and technologyDrive product and geographic diversification opportunities within assigned accountsPrepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiativesEstablish and monitor performance against agreed KPIsEnsure customer expectations, SOPs and service requirements are clearly documented and communicatedCoordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiativesParticipate in the established bid process and engage relevant stakeholdersMonitor account performance, customer retention and revenue growth,



escalating customers at risk where requiredMaintain customer, meeting and chance information accurately within CRMTravel when requiredQualificationsMinimum 3 years' Expeditors or industry experienceProven business development experienceStrong knowledge of logistics products and servicesExperience with relevant operating systemsProficiency in Microsoft Office and CRM softwareStrong communication skills with the ability to engage effectively across different levels of an organisationStrong presentation and analytical skillsProven problem-solving and interpersonal skillsStrong relationship-building skillsFull and unrestricted working rights in Australia Additional InformationEmployee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading Career and Personal Development: Developing you and your skills not only for today's role but for those in the futureEmployee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP PlanFinancial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economyEmployee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagementEnhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction

📌 Account Manager (Melbourne)
🏢 Expeditors
📍 Melbourne