Senior Change Analyst
Higher Eduction/University sector
Rate:
$800 - $900 per day + super
Contract until:
31 March ****
Macquarie Park based - Hybrid working
We are seeking an experienced Senior Change Analyst to support a major digital transformation program focused on improving customer experience, data visibility and service delivery. The program is implementing a new Salesforce-based CRM platform, bringing together information currently held across multiple systems to provide a more complete view of the customer journey. The transformation will enable improved engagement, more proactive service delivery and better use of customer data across the organisation.
Working as part of an established transformation team, the Change Analyst will support the development and execution of change activities across a broad and diverse stakeholder group.
Key responsibilities
Undertake detailed change impact assessments across business processes, systems, roles and ways of working
Identify impacted stakeholder groups and assess change readiness, risks and adoption requirements
Support the development and delivery of the change and adoption strategy
Develop stakeholder engagement, communications and change plans
Facilitate workshops and consultation sessions with business stakeholders and SMEs
Gather feedback and translate business impacts into practical change interventions




Support readiness and adoption activities ahead of implementation and go-live
Work closely with Change Managers, Project Managers, Business Analysts, Product and technology teams
Assist with the development of communications, training and supporting change materials
Monitor change risks, issues, readiness and adoption and provide regular reporting to program stakeholders
Help ensure new processes and ways of working are successfully embedded across the organisation
Key skills and experience required:
Strong experience as a Change Analyst on large digital, CRM or enterprise transformation programs
Demonstrated experience conducting change impact and stakeholder assessments
Strong stakeholder engagement and workshop facilitation skillsExperience supporting communications, training, readiness and adoption activities
An understanding of structured change methodologies and frameworks
Strong analytical skills with the ability to translate complex transformation impacts into clear actions
Experience working across business and technology teams in complex stakeholder environments
Excellent written and verbal communication skills
Experience with Salesforce or CRM transformation programs will be highly regarded
This is an excellent prospect to join a significant transformation program delivering a new digital platform that will materially improve customer experience and service delivery.

📌 Change Analyst (New South Wales)
🏢 Ethos BeathChapman
📍 New South Wales