Job Description Details: What will you do?
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Job Requirements Details: What do you need to succeed?
High School Diploma (required) 3+ years of experience working in a Managed Service Environment.
Deskside / Desktop / End User Computer experience,



ideally in a corporate environment Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn recent technologies Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Applicants must be an Australian Citizen or Australian Permanent Resident.
This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available.
This is a fully onsite position.
Working from home or hybrid working arrangements are not available as part of this role.
#LI-GA1, #LI-ONSITE

📌 Deskside Technician Ii (Sydney)
🏢 Stefanini
📍 Sydney