OCG Talent is hiring experienced Case Assessment Officers to join our team on secondment to a high-profile Workers Compensation Remediation Program within a fast-paced service delivery environment.
This is an excellent opportunity to contribute to a large-scale remediation initiative from assessment phase to finish.
You'll be employed by OCG and work within our client's remediation team, reviewing historical claims and supporting fair and compliant outcomes for claimants.
You'll also build deep expertise in a specialist remediation methodology that is in high demand across insurance and financial services.
About the Role
As a Case Assessment Officer, you will conduct detailed claim file reviews and complex case assessments.
You'll work alongside the client's senior stakeholders to assess historical claim decisions against workers compensation legislation, internal policy and regulatory obligations.
Your goal is to identify potential claimant impacts and determine remediation outcomes.
Key Responsibilities
Review and assess workers compensation claim files and related documentation
Evaluate historical claim decisions and processes against legislative, policy and regulatory requirements
Identify potential claimant detriment and remediation requirements
Draft clear, concise assessment outcomes, reports and file notes
Maintain accurate records in the program's case management system




Work with Quality Assurance and Operations teams to progress cases
Escalate complex or high-risk matters to senior stakeholders
Contribute to continuous improvement and quality across the program
About You
Essential:
Experience in workers compensation, personal injury, insurance claims or case assessment
Ability to interpret complex documentation and apply legislation accurately
Exceptional attention to detail and strong analytical skills
Clear, well-structured written communication
Proven ability to meet targets and deadlines in a high-volume environment
Confidence using Excel and case management or CRM systems
Full Australian working rights
Highly regarded:
Experience in remediation, regulatory review or dispute resolution programs
Knowledge of PIAWE calculations and NSW workers compensation legislation
Tertiary qualifications in a relevant discipline
What's on Offer
12-month contract
Ongoing training and support from OCG, with access to future opportunities across our client network
Opportunity to work on alarge-scale remediation program
Involvement in a large-scale, high-profile remediation program
Specialist methodology and regulatory experience that transfers across the industries
Hybrid working and a team-oriented team environment
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📌 Case Assessment Officer (Sydney)
🏢 Oceanic Consulting Group
📍 Sydney