Make a meaningful impact in a fast-paced customer service environment supporting maintenance services.
Your new company
Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough.
This role sits within a high-performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders.
If you enjoy customer service, administration and problem-solving in a busy environment, this could be the perfect opportunity.
Your new role
As a Maintenance Support Officer, you will be responsible for delivering high-quality customer service and administrative support within a busy contact centre environment.
You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved.
Key responsibilities include:
Providing exceptional customer service via phone, email and correspondence channels
Responding to maintenance enquiries and service requests from tenants and external stakeholders
Managing incoming and outgoing calls within a high-volume environment
Creating and processing work orders accurately and efficiently
Maintaining records, databases and information systems
Preparing documentation, reports and correspondence
Liaising with contractors, suppliers and internal stakeholders




Supporting the effective delivery of maintenance services while meeting performance targets
Applying solid communication and problem-solving skills to resolve enquiries and manage challenging situations professionally
What you'll need to succeed
To be successful in this position, you will demonstrate:
Strong customer service and call centre experience
Excellent verbal and written communication skills
High-level data entry and keyboard skills
Strong attention to detail and accuracy
Ability to manage competing priorities within a rapid-paced environment
Well-developed organisational and administrative skills
A positive attitude and robust team-focused approach
Professionalism, reliability and a strong work ethic
Confidence using Microsoft Office and computer-based systems
Highly Desirable
Previous experience within maintenance, property, construction, trades or building-related environments
Understanding of maintenance processes, work orders or contractor management
Experience working within government or public sector environments
What you'll get in return
Temporary assignment offering an immediate start
AO3 Queensland Government opportunity
Full-time hours across Monday-Friday
Supportive team environment
Valuable government experience
Convenient Maryborough location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Ao3 Maintenance Support Officer (Hervey Bay)
🏢 Hays
📍 Hervey Bay