About the role

The Receptionist serves as the first point of contact for veterans, visitors, and healthcare professionals, ensuring a seamless and professional experience. This role is responsible for managing reception operations, including managing phone systems, appointment scheduling, patient inquiries, and administrative support. Additionally, the Receptionist maintains accurate records, processes Medicare and DVA claims, and upholds compliance with healthcare regulations. With a focus on customer service, efficiency, confidentiality, and compassion, this position plays a crucial role in being the first point of contact in supporting the delivery of high-quality care to veterans.

Key responsibilities

- Maintain a clean, welcoming and functional reception area

- Provide a warm and qualified experience for veterans and visitors, enhancing their overall experience by creating a welcoming environment and addressing their needs attentively

- Assist veterans and stakeholders by handling incoming queries and contact, swiftly and confidently, ensuring high levels of satisfaction through accurate and clear communication

- Process and coordinate all incoming calls, redirecting information and details to the appropriate areas of the business

- Use AVHS administrative technology and systems proficiently, keeping up to date on any changes to improve operational outcomes





- Schedule patient appointments accurately and promptly

- Promptly respond to and vet emails

- Maintain and process precise and up-to-date patient information and details

- Handle all general administrative tasks ensuring compliance with best practices and clinic standards

- Safeguard patient records and business information by upholding confidentiality and information security

About you

- Proficiency with Best Practice or other Medical Bookings Software

- Proficiency in the use of Microsoft Office Suite

- Capacity to work independently while contributing to a collaborative team environment

- Strong interpersonal and communication skills, with the ability to build rapport with veterans and stakeholders

- Legal right to work in Australia

- Desirable: Experience with clinical documentation, analysis, and reporting in line with professional and DVA standards

- Desirable: Experience working with Australian veterans or within veteran-focused services

- Desirable: Knowledge of DVA claims process

About us

AVHS is founded on the core values of Collaboration, Honesty, Excellence, Compassion, and Knowledge. The Receptionist is expected to embody these values in all aspects of their work, fostering a positive workplace culture and ensuring reception practices align with the organisation's mission to support veterans and their families.

📌 Medical Recptionist (Springfield)
🏢 Australian Veteran Health Services
📍 Springfield