Front Office Administration Assistant

Love helping people? Great at keeping things organised? Join the friendly front office team at Astley Care.

Are you someone who enjoys being the first point of contact, helping people with their enquiries and making sure everything behind the scenes runs smoothly?

Do you enjoy a role with plenty of variety, where one moment you might be assisting a client and the next coordinating office supplies, processing a payment or helping with administration?

We are looking for a Front Office Administration Assistant to join Astley Care at our Gosnells office.

This is a varied role suited to someone who combines great customer service with strong administration skills and enjoys being part of a busy and supportive workplace.

About Astley Care

Astley Care is a respected not-for-profit organisation providing aged care and community services across Perth’s south-east metropolitan region.

For more than 40 years, we have supported people to live independently in their own homes. Our purpose centres on choice, dignity and independence.

About the Role

As our Front Office Administration Assistant, you will provide professional front-line customer service and administrative support to clients, visitors, employees and other stakeholders.

You will help support the efficient operation of the office across reception, client administration, payments, records management, purchasing and general office and facilities administration.

Most importantly, you will help create a welcoming, professional and responsive experience for the people who interact with Astley Care.

What You Will Be Doing

- Welcoming clients,



visitors and stakeholders.
- Answering incoming calls and responding to enquiries.
- Maintaining client information and records.
- Preparing client documentation and correspondence.
- Processing client payments and receipts.
- Assisting with MYOB records, petty cash and routine financial administration.
- Coordinating office supplies and resources.
- Assisting with mail, couriers and correspondence.
- Coordinating meeting rooms and visitor bookings.
- Logging and following up maintenance requests.
- Supporting employee onboarding and induction activities.
- Assisting with general administration, data entry and document preparation.

What You Need to Succeed

We are looking for someone who is friendly, organised, professional and comfortable juggling different priorities throughout the day.

You will bring:

- Reception, customer service or administration experience.
- Robust communication and interpersonal skills.
- Great organisation and attention to detail.
- Confidence managing competing priorities and deadlines.
- Experience with Microsoft Office and business systems.
- Experience with payments, EFTPOS or receipting.

You will also need to be comfortable maintaining accurate records,



handling confidential information appropriately and working both independently and as part of a team.

Experience in Community Services? Even Better.

Previous experience in community services, aged care, disability, health care or a not-for-profit organisation would be highly regarded.

Experience with MYOB, AlayaCare or similar client management and accounting systems would also be advantageous, as would a Certificate III in Business Administration, Customer Engagement or a related qualification.

Why Join Astley Care?

- Ongoing full-time opportunity.
- Salary packaging available.
- Corporate health fund discount.
- A varied role with plenty of opportunity to help people.
- Be part of an organisation supporting seniors and carers in our community.

Questions?

Interested in learning more? Contact our People and Culture team on 08 6500 8***.

How to Apply

Click Apply, upload your resume and outline your experience in reception, customer service and administration relevant to the Front Office Administration Assistant role.

Tell us how you keep records accurate, respond to enquiries and manage competing priorities.

If you bring great customer service, reception and administration skills, we would love to hear from you.

Our Commitment to Diversity

Diversity is woven into the fabric of who we are at Astley Care. We value the unique experiences, perspectives and strengths each person brings to our team.

We warmly welcome applications from people with disabilities, First Nations peoples, LGBTQIA+ communities and people from culturally and linguistically diverse backgrounds.

📌 Administration Assistant (Front Office) (Gosnells)
🏢 Astley Care
📍 Gosnells