About the role

The Administration Officer is the first point of contact for clients, referrers, and stakeholders. You will provide exceptional customer service while ensuring our clinical team is supported to deliver high-quality care.

Key responsibilities

- Welcoming clients with warmth and professionalism

- Managing a busy reception environment

- Answering incoming calls and responding to emails promptly

- Scheduling appointments for multiple clinicians across varied calendars

- Providing information to clients, families, schools, GPs, NDIS providers and support coordinators

- Maintaining confidentiality and sensitivity at all times

- Daily reconciliations, payments, invoicing and receipting

- Medicare, DVA, NDIS and private billing processing

- Managing referrals, intake forms and client documentation

- Liaising with clinicians, referrers and external partners

About you

- Warm, friendly and confident in working with people of all ages

- Highly organised with strong attention to detail





- Able to prioritise tasks in a fast-paced environment

- A clear, compassionate communicator

- Qualified, reliable and proactive

- Comfortable using practice management systems (experience with Best Practice or similar is desirable but not essential)

- Experienced in administration or reception—experience in allied health, medical, or psychology settings highly regarded

About us

PsychSolutions Health & Wellbeing is a reputable multidisciplinary practice providing high-quality psychological and allied-health services across the Central West. We're a thriving, warm, and highly professional mental health practice supporting people across the lifespan.

Benefits

- Supportive and inclusive team environment

- Beautiful office environment close to cafes and the CBD

- Opportunity for a long-term, meaningful role where your contribution truly matters

📌 Administration Office -PsychSolutions (Orange)
🏢 PsychSolutions Health and Wellbeing
📍 Orange