Donor & Surrogacy Program Coordinator

Queensland Fertility Group, Brisbane | Full-Time Fixed-Term Contract

Help create healthy families through compassion, care and exceptional coordination.

At Virtus Health, our purpose is simple: helping people create healthy families.

As one of the largest donor and surrogacy programs in Australia, we support individuals and couples on some of life's most meaningful journeys. Through donor and surrogacy pathways, we help make parenthood possible for families who need additional support to achieve their dream.

We are seeking a highly organised, compassionate and detail-oriented Donor & Surrogacy Program Coordinator to join our team in Brisbane.

This is a unique opportunity to combine administration, patient support and program coordination in a role that has a genuine impact on people's lives.

Why Join Virtus?

- Meaningful work supporting donors, intended parents and surrogates through life-changing journeys

- Join one of Australia's largest and most respected donor and surrogacy programs

- Supportive, cooperative and purpose-driven team environment

- Flexible working arrangements with 4 days a week considered

- Diverse role combining patient support, compliance, coordination and project work

- Opportunity to develop specialised expertise in fertility, donor and surrogacy programs

About the Role

Working closely with the Donor & Surrogacy Team Leader and multidisciplinary stakeholders, you will coordinate administrative, compliance and operational aspects of our donor and surrogacy programs.

This role requires exceptional organisation, attention to detail and the ability to manage sensitive information while supporting patients, donors and intended parents with professionalism and empathy.

You will play an important role in ensuring program compliance, maintaining accurate records and supporting a positive experience for all participants throughout their journey.

Key Responsibilities

Program Coordination & Patient Support





- Coordinate donor, recipient and surrogacy program administration

- Manage registration, documentation and record maintenance

- Coordinate appointments, counselling sessions and treatment-related activities

- Provide ongoing support and guidance throughout the donor and surrogacy journey

- Liaise with patients, donors, fertility specialists, counsellors and internal stakeholders

Compliance & Quality Management
- Ensure compliance with relevant legislation, regulations and program requirements

- Conduct audits of donor and surrogacy records, inventory and storage requirements

- Monitor program documentation and compliance tracking

- Maintain accurate reporting and record management processes

- Contribute to continuous improvement initiatives and best-practice processes

Stakeholder Engagement
- Build strong relationships with internal and external stakeholders

- Coordinate communications across multidisciplinary teams

- Escalate complex matters appropriately and provide regular program updates

- Support the delivery of a high-quality patient experience

About You

You are someone who enjoys helping people, thrives on organisation and takes pride in delivering exceptional service and accuracy.

To be successful in this role, you will bring:

Essential

- Previous administration experience

- Strong organisational and coordination skills

- Excellent customer service and communication skills

- High attention to detail and accuracy

- Strong digital literacy and administrative capability

- Ability to manage competing priorities and meet deadlines





- Professional judgement, discretion and confidentiality

- Ability to work independently and collaboratively

Highly Regarded

- Healthcare administration experience

- Experience within fertility, donor or surrogacy programs

- Understanding of Assisted Reproductive Technology (ART)

- Knowledge of Australian reproductive treatment legislation and regulatory requirements

Personal Attributes

- Compassionate and patient-focused

- Empathetic and culturally sensitive

- Highly organised and process-oriented

- Adaptable and resilient

- Relationship-focused with strong interpersonal skills

- Committed to service excellence

About Virtus Health

Virtus Health is a leading provider of fertility services across Australia and internationally.

Our teams of fertility specialists, scientists, nurses, counsellors and support professionals are united by a shared passion for helping people create healthy families. Through scientific excellence, innovation and compassionate care, we continue to support thousands of patients each year.

Our Commitment to Inclusion

At Virtus, we believe our strength comes from our people and the diverse experiences they bring.

We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive. We welcome applications from people of all backgrounds, cultures, ages, genders, abilities and experiences.

If you require adjustments throughout the recruitment process, we encourage you to let us know so we can support your participation.

Apply Now

If you're looking for a rewarding role where you can make a meaningful difference while supporting people on their journey to parenthood, we'd love to hear from you.

Apply today and help support families through one of life's most important journeys.

Please note that while we appreciate all applications, only shortlisted candidates will be contacted.

📌 Program Coordinator | Donor & Surrogacy (Brisbane)
🏢 Queensland Fertility Group
📍 Brisbane