About the Business

South Burnett Regional Council is one of the largest employers within the region, with offices and depots located in Kingaroy, Nanango, Wondai, Murgon, Proston and Blackbutt.

Council recognises our key role we play within the community and the services we provide to our ratepayers & public members. We understand our duty to provide excellent customer service at the forefront of all our processes and services, to all stakeholders.

Council is comprised of three (3) Departments: Executive Services, Finance & Liveability, and Infrastructure. These Departments consist of multiple branches to ensure we provide efficient services and accurate information to our community. We believe our staff are our greatest asset in achieving objectives. With approximately 330 employees, Council takes a proactive approach towards recruitment and retention of high-calibre employees.

Further our commitment to our staff we pride ourselves on developing our staff members through our learning and development policy and procedure. Annual Employee Development Reviews are undertaken to ensure our staff are continuously developing.

Council is committed to providing a workplace that is safe and without risk to the health and safety of all employees, contractors, volunteers, work-experience students, visitors, and members of the public. We have a adopted a Zero Harm Strategy to promote safety within the organisation. We recognise the importance of developing and maintaining healthy and safe working conditions in all workplaces and the importance of keeping the work health and safety practices in these workplaces under constant review.

South Burnett Regional Council are committed to establishing a harmonious and sustainable workforce. This is achieved by adhering to equitable recruitment practices and equal chance regardless of gender identity, ethnicity, disability, or sexual orientation.

About the Region





The South Burnett Region is ideally situated just 2 - 3 hours' drive to Brisbane, Toowoomba, Sunshine Coast and Fraser Coast. The region is home to the stunning Bunya Mountains, where you can enjoy spectacular rainforest walks, nights by the fire in hidden chalets and the best scenic views Queensland has to offer. The South Burnett region is renowned for its great wine, gourmet foods and recreational facilities such as Lake Boondooma and Yallakool tourist parks.

About the role

- Based in Nanango

- Maximum Term (12 months) Part Time

- $72K - $76K per annum + Allowances + Super

Council is seeking a motivated officer to deliver high-quality customer service and provide professional administrative support within the Customer Solutions team. This role is responsible for ensuring the efficient operation of the team by delivering accurate, timely information and assistance to customers, maintaining a strong focus on individual needs, and offering courteous, helpful service at all times. The successful applicant will demonstrate previous experience in administration and/or customer service, with the capability to resolve enquiries effectively, build positive customer relationships, and contribute to a collaborative, team-based service environment.

Please note we appreciate the interest of previous applicants, however only new applications will be considered.

Mandatory Qualifications

- Minimum requirement of a current C Class driver’s licence.

Desirable Qualifications

- Certificate III in Business Administration





Benefits and perks
Up to 12% employer superannuation contribution
Access to Salary Packaging Benefits, Corporate memberships and Health and Wellbeing programs

Skills and experience

**Please address the following key selection criteria items below, as part of your application**

- Previous experience working in an administration and/or customer service environment with the ability to deliver high quality resolutions and build customer relations.

- Sound negotiation and conflict resolution skills and the ability to work under pressure.

- Sound level of keyboarding, data entry, cashiering and computer skills including sound knowledge of the MS Office Suite and the ability to acquire knowledge of Council’s corporate software systems.

- Proven time management skills with the ability to accept responsibility, display initiative and prioritise workloads.

- Ability to work effectively in a team environment.

Lodging your application

Please make sure your application includes:

- A cover letter including statements addressing the key selection criteria.

- Current resume.

- Copies of your tickets, licences and qualification that are listed on the position description.

Please note, seek only has the option to provide two attachments, one being your cover letter and the other being your resume. In order to provide key selection criteria and copies of qualifications/ tickets, please include these into your cover letter document/ attachment.

For further information and to review the selection criteria and position description, please visit: https://www.southburnett.qld.gov.au/homepage/98/jobs-and-careers

Applications close 4:00pm Friday, 20 November 2026

Applicants must have the right to live and work in Australia to apply.

For further information please contact People and Culture on (07) •••• •100.

📌 Customer Service/ Administration Officer (Nanango)
🏢 South Burnett Regional Council
📍 Nanango