MAYDAY Recruitment is partnering with a leading provider of pet aftercare provider to find a compassionate and resilient Client Care Coordinator to join their team in Adelaide.

Saying goodbye to a beloved pet is an incredibly personal experience, and this role plays an significant part in supporting families through a difficult time. Combining customer service, administration and hands-on pet aftercare, you'll help ensure every client and their beloved companion is treated with care, dignity and respect.

This is a fast-paced, fully office-based role suited to someone who thrives in a busy environment, enjoys staying organised and can balance a high volume of calls and administration with the emotional needs of clients. You'll need to be comfortable managing competing priorities, handling challenging conversations and assisting with the practical preparation of pets for viewings.

About the Role

No two days will be the same. You'll play an integral role in the day-to-day operations, providing compassionate client care while ensuring administration and aftercare services run smoothly.

Your responsibilities will include:

- Managing a high volume of inbound and outbound calls, emails, online enquiries and bookings.

- Supporting clients who may be grieving, upset or frustrated, responding with empathy while maintaining professionalism.

- Completing accurate data entry, processing payments and maintaining client and veterinary clinic records.

- Coordinating pet collections and bookings, liaising with veterinary clinics, clients and internal operational teams.

- Welcoming clients attending appointments to view their beloved pets or collect their ashes.

- Washing, grooming and preparing deceased pets for client viewings, ensuring they are handled with care and dignity.





- Preparing viewing rooms and maintaining high standards of hygiene, presentation and cleanliness.

- Coordinating information between client care, preparation, operations and cremation teams to ensure a smooth service.

- Identifying and escalating client concerns, complaints or operational issues as required.

- Following established procedures and contributing to the effective day-to-day running of the operation.

About You

We're looking for someone who is compassionate and empathetic, but equally resilient, reliable and comfortable working at pace. You'll understand the importance of delivering exceptional service while ensuring the administrative details are managed accurately and efficiently.

To be successful in this role, you'll bring:

- Strong administration skills: You're organised, detail-oriented and comfortable managing a high volume of tasks without compromising accuracy.

- Customer service experience: You're confident handling busy phone lines, managing email enquiries and navigating challenging conversations.

- Emotional resilience: You're able to support clients experiencing grief or frustration while remaining calm, professional and composed.

- A proactive, hands-on approach: You're happy to roll up your sleeves, get involved and contribute wherever needed.

- Reliability and consistency: You take pride in being dependable, punctual and committed to your responsibilities.

- Strong communication skills:



You're comfortable liaising with clients, veterinary clinics and internal teams to ensure information is communicated clearly.

- Comfort with practical pet aftercare: You're comfortable handling deceased animals and undertaking washing, grooming and preparation for viewings.

Previous experience within a veterinary clinic or the animal care industry would be highly regarded. However, candidates with experience in high-volume call centres, customer service or administration will also be considered if they demonstrate the right level of resilience, empathy and willingness to undertake the practical aspects of the role.

Please note: This position involves the handling of deceased pets, and preparing them for client viewings. Candidates must be comfortable with these responsibilities.

What's on Offer?

- The opportunity to make a meaningful difference to families during an emotional time.

- A varied role combining customer service, administration and practical pet aftercare.

- The opportunity to join a team committed to providing compassionate and skilled service.

- A hands-on position where your contribution directly supports families and the smooth delivery of aftercare services.

Hours & Location

- Location: Southern suburbs of Adelaide, SA.

- Roster: Tuesday to Saturday.

- Tuesday to Friday: 10:00 am – 6:00 pm.

- Saturday: 8:00 am – 4:00 pm.

- Work arrangement: Fully office-based.

Apply Now

If you're a resilient and compassionate customer service professional who enjoys a fast-paced environment, takes pride in getting the details right and wants to make a genuine difference to families and their beloved pets, we'd love to hear from you.

Apply today to find out more about this opportunity.

📌 Client Care Coordinator (Port Noarlunga)
🏢 Mayday Recruitment Group
📍 Port Noarlunga