Casual Guest Service Agents & Housekeeping Attendants – Multiple Positions

Chateau Yering Hotel | Yarra Valley, Victoria

Join our team at Chateau Yering Hotel!

An exciting opportunity is available for enthusiastic and customer-focused individuals to join the team at Chateau Yering Hotel, a boutique luxury hotel located in the heart of Victoria's beautiful Yarra Valley.

Managed by 1834 Hotels, one of Australasia's leading independent hotel management companies, Chateau Yering is renowned for its heritage charm, beautiful surroundings and personalised guest experiences.

We are currently seeking Casual Guest Service Agents and Housekeeping Attendants to join our team across multiple positions.

Whether you have previous hotel experience or are looking to build your career in hospitality, we would love to hear from individuals who take pride in their work, enjoy being part of a supportive team and are passionate about delivering exceptional guest experiences.

Available Positions

Casual Guest Service Agents

As a Guest Service Agent, you will be one of the first points of contact for our guests, playing an important role in creating a welcoming and memorable experience.

Your responsibilities will include:

- Welcoming guests and providing friendly, professional service throughout their stay.

- Managing guest check-ins, check-outs and enquiries.

- Handling reservations, telephone calls and email correspondence.

- Processing payments and maintaining accurate guest records.

- Assisting with guest requests and providing information about the hotel and local attractions.

- Working closely with housekeeping, food and beverage and other departments to ensure a seamless guest experience.

- Maintaining a professional and welcoming reception environment.

- Assisting with general administration and daily front office operations.

What we're looking for:

- Previous experience in hotel reception, customer service or hospitality is preferred.





- Excellent communication and interpersonal skills.

- A friendly, professional and guest-focused approach.

- Strong attention to detail and organisational skills.

- Confidence using computers and the ability to learn hotel systems.

- The ability to work independently and as part of a team.

- Flexibility to work across a rotating roster, including weekends and public holidays.

Casual Housekeeping Attendants

As a Housekeeping Attendant, you will play an essential role in maintaining the presentation, cleanliness and comfort of our guest rooms and hotel facilities.

Your responsibilities will include:

- Cleaning and preparing guest rooms to the hotel's standards.

- Making beds, replacing linen and replenishing guest amenities.

- Cleaning bathrooms, guest areas and designated public spaces.

- Ensuring rooms are presented to a high standard prior to guest arrival.

- Identifying and reporting maintenance issues or damaged items.

- Maintaining cleanliness and organisation of housekeeping equipment and storage areas.

- Following workplace health and safety procedures and safe chemical-handling practices.

- Working collaboratively with the housekeeping and wider hotel team to meet daily operational requirements.

What we're looking for:

- Previous housekeeping or cleaning experience is preferred but not essential.

- Strong attention to detail and pride in delivering high standards.

- A reliable, positive and hardworking attitude.

- Good time management and the ability to work efficiently.

- The physical ability to undertake housekeeping duties.





- A willingness to learn and follow hotel procedures.

- Flexibility to work across weekdays, weekends and public holidays.

Why Join Chateau Yering?

At Chateau Yering Hotel, you'll have the opportunity to work in a unique boutique hotel environment, surrounded by the beautiful Yarra Valley.

We offer:

- Casual employment opportunities with flexible rostering based on operational requirements.

- A supportive and welcoming team environment.

- The opportunity to work in a beautiful heritage hotel.

- On-the-job training and development opportunities.

- The opportunity to gain experience across a professionally managed hotel operation.

- Career development and progression opportunities within the broader 1834 Hotels portfolio.

- A workplace that values teamwork, professionalism and exceptional guest service.

About 1834 Hotels

1834 Hotels is one of Australasia's leading independent hotel management companies, managing a diverse portfolio of hotels, resorts and apartment properties across Australia and New Zealand.

We pride ourselves on developing exceptional teams, delivering outstanding guest experiences and creating opportunities for our people to grow their careers.

As part of the 1834 Hotels network, you'll join a growing hotel management group that values its people and encourages individuals to develop their skills and progress within the hospitality industry.

Apply Now

If you're passionate about hospitality, enjoy working in a team and would like to be part of the Chateau Yering Hotel experience, we'd love to hear from you.

Please apply directly through SEEK, submitting your current resume and a brief cover letter outlining your experience, availability and which position you are interested in.

Multiple casual positions are available.

We look forward to welcoming recent team members to Chateau Yering Hotel.

Only shortlisted applicants will be contacted.

📌 Casual Guest Service Agents & Housekeeping Attendants – Multiple Positions (Yering)
🏢 Chateau Yering
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