Are you an experienced HR Operations professional with robust systems, reporting and process improvement skills? We’re seeking a proactive and detail-oriented People Operations Specialist to join a busy People & Culture team on an initial three-month contract.

This is an excellent opportunity for someone who can hit the ground running, provide hands-on operational support and help streamline HR processes in a fast-paced corporate environment.

The Role

Working closely with the People & Culture team and HR Business Partners, you will play a key role in managing HR enquiries, maintaining accurate employee data and delivering reporting and administrative support.

Key responsibilities include:

- Managing and responding to HR enquiries through Jira Service Management, ensuring timely resolution and escalation where required.

- Reviewing and improving Jira workflows, ticket categorisation and automation processes.

- Developing dashboards and reporting on ticket volumes, service levels and recurring issues.

- Extracting, analysing and reconciling employee data from HR systems.

- Preparing regular and ad hoc HR reports using Excel.

- Providing day-to-day operational support to HR Business Partners.

- Preparing employment contracts, variations, letters and other HR documentation.

- Supporting the employee lifecycle,



including onboarding, employee changes and offboarding.

- Maintaining accurate and confidential employee records.

- Identifying opportunities to improve HR processes, reporting and operational efficiency.

About You

To be successful in this role, you will be a hands-on HR Operations professional who enjoys working with systems and data, thrives in a fast-paced environment and can manage competing priorities with minimal supervision.

You will bring:

- At least five years’ experience in People Operations, HR Operations or HR Shared Services.

- Strong hands-on experience with Jira Service Management or HR service desk platforms.

- Experience extracting and analysing HRIS data.

- Advanced Excel skills, including formulas and data reconciliation.

- Experience preparing employment contracts and HR documentation.

- A sound understanding of Australian HR processes and employment legislation.

- Exceptional attention to detail, organisation and time management skills.

- The ability to work autonomously and deliver results from day one.

Experience improving Jira workflows, developing dashboards and supporting HR Business Partners in a corporate or technology environment will be highly regarded.

📌 HR Operations Specialist (Sydney)
🏢 Mars Recruitment
📍 Sydney