Type: Full-time Fixed Term Contract (12 Months)
Location: Doonan QLD
Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010 (Level 4) + full salary packaging options available up to $15,900 per annum

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role:

The Case Manager provides intensive, flexible support to young people on bail and their families. The main functions of the role include assessing risk and need, developing bail action plans with young people, helping them understand and meet their bail conditions, supporting court attendance, working with families, and linking young people to the services and pathways that continue after bail. The role is outreach-based and works across the week, including evenings and weekends.

Responsibilities and duties include, but not limited to:

- Make contact with young people and their families within 24 hours of a bail decision.

- Walk young people and families through bail conditions and help them plan how to meet them.

- Conduct a thorough assessment of each young person and, in collaboration with them and their family, develop a bail action plan and seven-day plan.

- Deliver case management services at the level of support set by the young person’s risk tier, including outreach, home visits and after-hours contact.

- Support young people to attend court, police reporting and other appointments,



including providing transport and attending court.

- Work with families and carers to support a safe and stable bail address and home environment.

- Review risk regularly and escalate concerns, including any risk of breach, harm or self-harm, to the Program Coordinator.

- Liaise effectively with Youth Justice, legal representatives, schools, health services and community partners to ensure the best service for young people.

- Make warm referrals to counselling, alcohol and other drug, education, training, cultural and other support services.

- Participate in the on-call roster.

- Maintain accurate, timely records in TED and the Service Recording System (SRS), including assessments, case notes and outcomes.

- Attend and actively participate in team meetings, case reviews and supervision.

Case Manager role involves:

- Rostered shifts across seven days, including evenings, weekends and public holidays.

- Participating in the on-call roster.

- Regular travel within the program’s service area, including transporting young people and attending court.

Essential Selection Criteria

- Relevant tertiary qualifications in social work, psychology, youth work or a related field, or a Certificate IV in a relevant field with substantial relevant experience.

- Minimum 2 years direct casework experience.

- Experience and demonstrated ability to work with young people aged 10–17 with complex needs.

- Understanding of the youth justice system,



including bail and court processes, or the ability to quickly develop this knowledge.

- Experience in conducting assessments, providing casework support, developing and maintaining referral pathways, and working with families.

- Excellent written and oral communication skills.

- Ability to work effectively both as a team member and as a practitioner with minimal supervision.

- Ability to work in a culturally safe way with First Nations young people, families and communities.

- Strong personal and interpersonal boundaries.

- Must hold and maintain a valid QLD Blue Card and Driver’s Licence.

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

How to Apply:

All applications must be submitted through SEEK (Resume and a Cover letter addressing the selection criteria).

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Ted Noffs Foundation is committed to equal employment prospect and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to Aboriginal and Torres Strait Islander People, People in the LGBTQIA+ community, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

Please note, only successful applicants will be contacted.

📌 Case Manager (Doonan)
🏢 Ted Noffs Foundation
📍 Doonan