Randstad Pty in Melbourne is seeking a task-focused Complaints Investigation Specialist to join a growing financial services team. This role emphasizes fairness and transparent reasoning to resolve consumer disputes efficiently.
You will review submissions, identify core issues, and draft determinations while applying industry codes and procedural fairness. The position starts with 100% in-office training for 6–8 weeks and then moves to hybrid work (3 days in-office, 2 days at home).