Job Description

nAre you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.n
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nIn this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.n
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nAbout the RoleAs a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.n
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Key Responsibilitiesn

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- Process customer sales orders accurately using SAP
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- Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
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- Follow up with customers before and after service delivery
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- Respond to product, order, and delivery enquiries via phone and email
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- Manage repair and credit enquiries from existing customers
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- Generate daily sales order reports and other reports as required
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- Liaise with freight providers to coordinate deliveries
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- Monitor and check stock availability to support customer requirements
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About YouTo be successful in this role, you will possess:n
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- Previous experience in a customer service role within a product-based environment
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- Strong communication and relationship-building skills
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- Excellent organisational skills with the ability to manage competing priorities
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- High attention to detail and accuracy
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- A proactive and team-focused approach
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- Experience using SAP and Microsoft Office (highly regarded)
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What's on Offer?n

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- Hybrid working arrangement – work from home up to 2 days per week after completing probation
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- Supportive and close-knit team environment
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- Positive workplace culture with regular team activities
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- Quarterly team lunches
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- Unlimited premium coffee onsite
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- Convenient onsite parking
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If you're looking to join a company that values its people and provides a collaborative, rewarding work workplace, we encourage you to apply.n
nFor a confidential discussion, please contact Kellie May on (03) 9535 2111.

📌 Sales/Operations Co-ordinator (Melbourne)
🏢 Veritas
📍 Melbourne