Job Description

n

Customer Service Representative

n

n

Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta

n

n

Casual | 3 – 4 days per week

n

n

Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

n

n

As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.

n

n

The position is ideal for a customer service professional who is looking to take the next step in their career and grow within an organisation.

n

n

What you’ll do…

n

n
- Day to day operational management of the Matrix campus.
n
- Responding to inbound telephone, email and face to face enquiries.
n
- Making outbound sales and engagement calls.
n
- Ownership of end to end enrolment management, from trial lessons, enrolment to retention.
n
- Management of customer profiles and enrolments on the CRM.
n




- Delivery of internal communications at the campus level.
n
- Providing support to staff and students on site.
n
- Ad hoc administrative duties.
n

n

n

What you’ll need…

n

n
- Minimum two years’ experience in customer service, administration or call centre.
n
- Outstanding verbal and written communication skills, with a confident, polite and professional approach.
n
- Keen attention to detail when documenting and entering information.
n
- Ability to remain calm and focused during busy periods.
n
- Adaptable attitude, hard-working and results driven.
n
- Friendly and approachable nature – you genuinely enjoy helping others.
n
- Strong problem-solving skills – you think on your feet and stay composed under pressure.
n
- Great multitasking abilities – handling calls while updating systems and notes.
n
- Experience using CRM systems (Salesforce CRM experience is a big plus).
n

n

n

A few of our perks…

n

n
- Convenient campus locations across Sydney,
n
- Modern, open-office environment,
n
- Competitive remuneration rates,
n
- Open and collaborative management team,
n
- Amazing facilities.
n

n

n

Apply below, or email your cover letter and resume to [email protected].

n

📌 Customer Service Representative (Sydney)
🏢 Matrix Education
📍 Sydney