Position: ServiceNow Developer – ITSM / HRSD
Experience: 5 – 7 Years
Location: As per business requirement
Job Summary
We are looking for a skilled ServiceNow Developer with expertise in ITSM and HRSD
implementations.
The candidate should possess solid development capabilities
along with experience in designing, configuring, and customizing ServiceNow
solutions to support business requirements.
Key Responsibilities
 Design, develop, and implement ServiceNow ITSM and HRSD solutions.
 Customize applications using Business Rules, Script Includes, UI Policies,
Client Scripts, and Flow Designer.
 Configure HR Case Management, Employee Service Center, Knowledge
Management, and Lifecycle Events.
 Develop and maintain integrations using REST, SOAP, IntegrationHub, and
MID Server.
 Work on Service Catalogs, Record Producers, Workflows, and Flow Designer.
 Develop reports, dashboards, and performance analytics.
 Participate in requirement gathering, solution design, testing, and deployment
activities.




 Troubleshoot and resolve application defects and performance issues.
 Follow ServiceNow development standards and governance practices.
Required Skills
 Solid JavaScript scripting experience.
 Expertise in ITSM and HRSD modules.
 Experience with IntegrationHub and Service Portal.
 Knowledge of CMDB, Discovery, and Asset Management.
 Experience in Agile delivery model.
 Positive knowledge of ServiceNow platform architecture.
Mandatory Certifications
 ServiceNow Certified System Administrator (CSA)
 ServiceNow Certified Application Developer (CAD)
 ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
At Least One Additional Certification (Nice to have)
 ServiceNow Certified Implementation Specialist – HRSD (CIS-HRSD)
Preferred Certifications
 ITIL Foundation v4
 Certified Application Specialist (relevant ServiceNow modules)

📌 Servicenow Developer – Itsm / Hrsd New South Wales
🏢 Hexaware APAC
📍 New South Wales