This is a varied and demanding role – not just reception and not just claims administration. You will see different parts of our business: claims, scheduling, internal and external customer communication and general administration, while supporting the wider admin and operations teams.

Key responsibilities

- Assisting with insurance claims and job administration
- Helping coordinate and schedule our field technicians
- Communicating with clients, customers and technicians
- Managing emails, job updates and data entry
- Assisting other members of the admin team during busy periods
- General administration and problem solving as various issues arise

About you

- Confidence and excellent computer / IT skills
- Robust interpersonal / phone communication skills
- Organised and able to multitask
- Someone who works with a sense of urgency and gets things done
- Sound attention to detail
- Positive, reliable and willing to help others in the team as the need arises




- Comfortable learning new systems and processes
- Good working knowledge of Microsoft Office 365
- Experience in insurance or restoration is not essential but would be advantageous
- Above Award rates
- RDO program EPA
- Support and training from an experienced team
- Working in a family business that is stable and growing
- Genuine opportunity to learn different roles and progress within the company

About us

Steamatic provides restoration services following water, fire, mould and other property damage. We work with insurers, builders, businesses and homeowners across Melbourne and regional Victoria. We have a strong team culture and are looking for someone who wants to become a valuable all-round member of our administration team.

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📌 Administration & Claims Support (Melbourne)
🏢 Steamatic
📍 Melbourne